Retail operation manager
oma
Total years of experience :21 years, 7 Months
Supporting and overseeing shop openings.
Overseeing the recruitment of new sales and retail staff.
Responsible for training and induction programmers for new staff members.
Day to day running and operating of stores.
Ensuring a consistently high standard of presentation in all branches.
Working closely with visual merchandisers.
Maintaining accurate records of all pricing, sales, and activity reports.
Controlling shrinkage, wages, write-off, and cash control and store expenditure.
Marketed the company by organizing fashion photo shoots for magazines
KEY SKILLS AND COMPETENCIES
Dramatically reduced expenditure by cost cutting across the board.
Gained considerable portion of existing market & increased sales turnover
Implemented changes that increased customer retention
Responsible for opening 1 new stores.
Experience of budgetary and merchandise management.
Consistent at meeting all set sales targets.
Brand experience, working within brand guidelines.
Producing data and reports for senior management on performance.
Helped push the business forward to achieve significant turnover and profitability in 2 stores.
Large format Store management work towards meeting personal and location sales metrics and customer satisfaction standards by maximizing the customer's experience.
Manages all phases of store operations to ensure maximum sales and profitability.
Focusing on retail store management on key business initiatives
Store presentation, marketing execution, inventory management, loss prevention, payroll management, risk management, and daily operational cost control.
Organized with attention to detail and proven follow-up skills.
Ability to manage multiple priorities with demonstrated management skills.
Coaching, training, recruiting and communication.
Managing and take care of staff accommodation, transport.
Manage loyalty program with accurate customer data and to transfer it to IT department.
Manage store to provide a high standard of commercial & personnel functions.
Recruitments, administration, maintenance & requirement of the entire store any problem regarding the store operation and reporting to operations manager.
Taking care of 19 brands in one location (Bahrain city center mall) Helping operation manager, to update about the business of the mall.
Maximize the sale by motivating the staff.
Giving suggestion to increase the sale & business.
Planning & execution according to season of business.
Train the staff according to the business need.
Coordinating with brand team & operation for smooth business
Manage store to provide a high standard of commercial & personnel functions.
Set, deliver, review store profitability target, sales target, operating budget and service targets.
To be responsible and accountable for the merchandising function with in the business.
To maximize Sales & Profitability
Seasonal budgets and monthly sale estimates as a framework for the season’s activities
Ensure a thorough knowledge of competitor (e.g.: style, pricing, display, customer profile), in order to provide feedback to merchandise team and operations team.
Ensure and monitor stock on weekly basis through Management Report System to avoid an overstock or under - stock level.
Communicate with the management for control and monitor of supply chain as appropriate.
Propose and suggest action on slow moving merchandise to enhance sales and profitability..
Liaise with the Marketing team:
Support corporate sale and marketing promotion to drive footfall and increase sale.
Ensure departmental lay out policy is established prior to each selling season.
Ensure latest merchandise display methods are incorporated.
Ensure internal merchandise promotions reflect desired statement; ensure adequate stock availability for each campaign.
Identify and exploit commercial opportunities.
Anticipate future layout requirement to reflect customer’s buying behavior.
Maximize profitability by driving sale, minimizing operation cost and theft of merchandise
Ensure optimum use of footage, through controlling stock on sales floor.
Ensure all staff has good knowledge of merchandise (product knowledge) to give the best service to customer.
Maintain high standard of visual merchandising.
Conduct regular inspection on furniture, fittings, civil and electrical.
Follow up with warehouse to ensure all arriving shipments are cleared and stock is distributed to pre-agreed time scales.
Follow up with transporter to ensure arrival of stock to a pre-agreed time scale.
Interacting with the customers to understand their needs / requirements and assisting them for the required service in order to build customer relationships for long term brand loyalty.
Preparing reports and maintaining proper documentation / records as well as handling customer queries, concerns and feedbacks.
Responsible for visual merchandising keeping promotional / sales offers in mind along with maintaining inventory of stock and recording daily transactions.
Implementing plans & strategies with a view to maintain / increase the market share along with ensuring cleanliness of the store and up-to-date, orderly and neat displays.
Insure store remains clean and all displays are up to date, neat and orderly per the Operations.
Provide effective and inspirational leadership to the staff through regular training and motivation in order to achieve set targets in sales volumes.
Ensuring customer queries are resolved and achieving complete customer satisfaction.
Analyzing the stocks and their inventories as per the requirements.
Looking into the process of business development in the stores.
Taking feedback of the Customers from the Executive & merchants
solving the Queries of the Customers.
To achieve the highest target in my region with compared to the sales of other zone.
Co-ordination with the commissary and logistics for the replenishment of stocks and Dispatching.
Guiding the customers for better merchant as seasonal collection.
Giving high conversions and increase the ticket sizes with add on sales.
Updating daily report.
Sending MIS on daily basis to head office.
Stock replenishment, making reports, paper work
Stock replenishment, making reports, paper work
Guiding the customers
All cash responsibilities.
Some times selling the product
Maintaining the cleanliness in the store
Create database of repeat customers.
Grabbing product knowledge.
Achieving the allocated target.
Working on customer’s feedback.
Handling customer’s concerns related to billing.
Giving impressive service to the customers.
WORKING WITH MARKS & SPENCERS
Internship from ITDC Hotel Ashok & samrath from delhi for 6 month as industrial trainee .