Store Manager
Azadea Group
Total years of experience :18 years, 5 Months
- Greets customers and serves them efficiently and courteously on the shop floor, in the changing rooms and/or at the cash register, in order to ensure the provision of the highest standards of customer service at all points in the shopping experience.
- - Ensures the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets.
- - Assigns routine and non-routine tasks and duties to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient and effective way.
- - Assists in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shops operational requirements that will enable the achievement of the highest standards of customer service at optimum cost.
- - Assists and supports the Department Manager and/or Shop Manager in placing product orders and maintaining inventories in order to ensure effective stock management.
• Lead, inspire and motivate the store team to meet key store KPIs such as sales targets, ATV, ATU, conversion rates, shrinkage targets, and customer satisfaction ratings
• Work closely with the Area Manager to set, review and monitor KPIs for each division within the store and communicate targets to the store team
• Hold daily meetings with the store team to review store performance identify / resolve any issues that may prevent the store from achieving its targets
• Monitor store expenditure in order to ensure that the operating cost is in line with agreed operational budgets
• Monitor, review and track all store activities to ensure they are in line the company’s operating policies and procedures and ISO standards
• Monitor and review all in store procedures and make recommendations to improve efficiency ensuring all recommendations have been reviewed and signed off by the Area manager before implementation
• Ensure standard operating procedures to prevent / minimize any losses through damage and shrinkage are adhered to at all times
• Ensure the store is in line with the visual merchandising instructions of the Brand
• Process balance cash registers with receipts and handle customer refunds and complaints
• Handle customer complaints and ensure there is a focus on service recovery to enhance customer satisfaction
• Ensure goods received by the stores are cross checked with the Good Transfer Note (GTN) and report any discrepancies
• Train / coach store teams in line with brand guidelines
• Lead, coach and manage the performance of staff in line with good people management practices
• From time to time perform other duties as directed by the department manager
- training the new staff
- Cashiering function
- Updating profiles for the guest
- Making reports
- Preparing reports for the outlet department
- Taking reservation true the phone
- Following outstanding LPO
- supervising around 15 persons
- checking all daily reports
- handling guest complains
- reporting to my Manager
- Making requisition for all items in front office
- Giving to guests the best smile
- Preparing all registration card of the arrivals for the day
- Checking all registration card of all departures for the day
- Posting invoice of the guest
- Handing for the check in or check out
- Updating in the system profile for the future reference
- Preparing reports for the outlet department
- Confirming tickets and answering some inquiry of the guest about the tours
- Sending pro - forma invoice to Travel Agent upon request and especially for the Cash Basis
- Responsible to make the guest enjoy and feel them welcome to our Hotel
- Assisting the guest for the printing documents, scanning and etc.
Diploma