IT Support Staff
Abu Dhabi University
Total years of experience :4 years, 8 Months
•Provide first level technical support regarding IT services & equipment within ADU
•Undertaking routine preventative measures and implementing, maintaining and monitoring network security
•Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end- users
•Start and adjust Video Conference Connection settings as required
•AV equipment, Smart boards, and Network Printers setting and troubleshooting
•Installing and configuring computer hardware systems and IT software
•Installing and configuring Windows workstations
•Provide first level technical support regarding IT services & equipment within ADU
•Undertaking routine preventative measures and implementing, maintaining and monitoring network security
•Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end- users
•Start and adjust Video Conference Connection settings as required
•Install and update required SW
•AV equipment, Smart boards, and Network Printers setting and troubleshooting
•Installing and configuring computer hardware systems and IT software
•Installing and configuring Windows workstations
•Handling UAEU's .ae email account that concerns about general inquiries received from internal and external users and related to UAE University
•Prepared and changed reports, spreadsheets, and administrative documents as per requirements
•Maintained office calendars, open and prioritize mail, receive and prioritize phone calls
•Performing clerical and administrative functions and handle correspondence between departments
•Coordinating the students internship program at IT department, UAE University; including scheduling intern’s interview, coordinate their division among center's sections and issuing the needed certificates
•Assisting the Accounts Officer in assigned tasks;
-Prepare and submit purchase orders into INB
-Prepare and co-ordinates sending and receiving of tenders and quotations
•Receiving user’s queries through email, fax, phone and walk-in customer
•Register and assign the problems on helpdesk system to concerned engineers
•Manage email accounts for staff, students and faculty members
•Monitoring health of all enterprise networks (wired and wireless)
•Preparing reports for management based on statistical analysis of data form
B.Sc. Information Systems Technology
Khawarizmi International College, UAE 2007 - 2009 • Associate Degree in Computer Studies (Diploma) CGPA: 3.8/4
