Gundubilli Nagasai

• Resolved 90% of customer issues within 24 hours, showcasing strong problem-solving skills and efficiency in customer service.
• Handled and resolved customer complaints, demonstrating excellent communication and conflict resolution abilities.
• Collaborated with team members to enhance service quality and improve customer satisfaction metrics, fostering a team-oriented environment.
• Leveraged analytical skills to identify trends in customer feedback, contributing to continuous improvement initiatives.
• Developed a customer-centric approach, ensuring a positive experience and building long-term relationships.
• Adapted to various roles, including data entry and analysis, enhancing operational efficiency and accuracy.