Gurmeet Kaur

Overview: Hired to lead marketing efforts within the Travel Retail sector, focusing on enhancing
brand visibility, customer engagement, and revenue growth. Tasked with creating and
executing tailored marketing campaigns, leveraging data to improve customer experiences and
optimize offerings. Expected to manage promotional strategies, build client relationships, and
integrate marketing tools to drive results
• Managing procurement of Value-Added Products (VAPs) by collaborating with suppliers
(brands - Alcohol & Beverages), agencies, supply chain teams, and CMM to ensure seamless
stock availability and adherence to brand standards.
• Delivering monthly reports, insightful analyses, and presentations to support brand
growth and decision-making processes.
• Streamlining invoice processing, document handling, and payment workflows to
guarantee timely transactions.
• Developing and maintaining strong relationships with key travel retail customers,
understanding needs and ensuring satisfaction.
• Negotiating terms with agencies, ensuring activation of campaigns, artwork installations,
and compliance with brand guidelines.
• Maintaining and optimizing forecasting tools, promotional calendars, and brand asset
records, effectively managing promoter allocations and quarterly plans.

processing orders, and coordinating deliveries, while maintaining shipping records and
managing customer expectations to enhance satisfaction and support overall business
efficiency.

Appointed to enhance patient experience through effective customer service,
ensuring empathetic support. Tasked with addressing patient inquiries, scheduling
appointments, and coordinating with teams to resolve concerns. Also, maintained accurate
patient records, and provided timely solutions to improve overall satisfaction while supporting
a seamless healthcare experience.
• Facilitated seamless patient experiences by warmly greeting visitors, addressing inquiries,
and providing prompt assistance.
• Enhanced operational efficiency by optimizing appointment scheduling through Pro-Rad
software, ensuring effective time management for providers and maximizing treatment
room utilization.
• Maintained patient satisfaction and streamlined workflows, notifying providers of arrivals,
addressing delays, and proactively alleviating patient concerns.
• Ensured record-keeping by maintaining updated patient records, contributing to smooth
administrative operations, and supporting a well-organized reception area.

Selected to provide premium service to VIP and VVIP guests, overseeing their
arrivals, departures, and lounge experiences while ensuring top-tier hospitality and security.
• Facilitated VIP and VVIP Guests: Handled arrivals, departures, and diplomatic counter
processes with customs and immigration.
• Managed Lounge Operations: Oversaw housekeeping and hygienic food availability in
lounges, coordinating with vendors.
• Coordinated Security Arrangements: Worked with CISF to provide security for high-profile
guests.