Gwen Buyser

• Establishes recruiting requirements by studying organization and department plans and objectives.
• Determines applicant requirements by studying the needed job descriptions and job qualifications.
• Posts job advertisements; contacts recruiters, using job portals and job sites.
• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
• Recommends improved recruitment policies and practices; monitors job offers and compensation practices; emphasizing benefits and perks.
• Avoids legal challenges by understanding relevant laws; enforcing regulations with managers; creating agreements; recommending new procedures; conducting relevant trainings.
• Spearheaded the training and development of new and existing members; created documents and tools.
• Maintains quality results; Observes and prevents fraud from new hires and existing team members at all stages.
• Manages team by conducting trainings; feedback meetings; monitoring job contributions; coaching; advising managers on training and coaching.
• Processes pay roll.
• Liaises with team to identify and define project requirements, scope and needs.
• Provides administrative support as needed.
• Develops project strategies.
• Ensures that clients’ needs are met as the project evolves.
• Meets work standards by following production, productivity, quality, and standards; resolving operational problems; identifying work process improvements.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different needs; exploring opportunities to add value to job accomplishments.

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Interacts with market research team for briefing and feedback
• Updates database by inputting relevant data; compiling, consolidating, formatting, and summarizing information; distributing reports.
• Provides marketing tracking and research information by collecting, analyzing, and summarizing data.

• Observes, leads New Hire and continuing education training.
• Utilizes effective presentation skills including creative training techniques & adult/accelerated learning techniques.
• Provides basic support for technical and systems training.
• Completes daily tracking, including course evaluations, student assessments, WMS, TKS details, report cards and other administrative tasks in a timely manner.
• Advises on continuation employment eligibility for students.
• Facilitates transition of students from training to work environment, ensuring competency levels are sufficient.
• Maintains up to date personal course materials.
• Adherence to developed classroom agenda/timelines.
• Prepares all delivery support tools used during training courses.
• Maintains production knowledge for each account by taking calls, attending team meetings, side by side observations, and QD monitoring.
• Researches product information for each account assigned by attending team meetings, and periodic calibration sessions.
• Supports and participates in continuous improvement initiatives, as applicable.
• Maintains high level of professionalism in and out of the classroom.
• Demonstrates consistent, competent communication skills with managers, peers and subordinates.

• Determines requirements by working with customers.
• Answers inquiries and resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.

• Manages, coordinates, and supports the team in monitoring activities, such as lecture schedules.
• Coordinates with other lecturers available to handle a course.
• Sets up study centers for reviewers.
• Promotes the company to different schools.
• Conducts lectures (IELTS/ Nursing areas) to reviewers.
• Facilitates lectures, such as giving assessments.
• Performs regular reviews on the performance to seek ways for improvement.
• Attends meetings to bring up lapses, suggests resolution, and resolves problems.

• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Improves client references by proper documentation.
• Participates in development of client training programs by identifying learning issues; recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems; recommending changes.

• Attracts potential customers by answering product and service questions; suggesting information on other products and services.
• Records customer account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution.
• Maintains financial accounts by processing customer adjustments.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

• Student Body Organization, Treasurer (2007-2008)

• Student Body Organization, Vice-President for Student Affairs (2006-2007)

• University Scholar (2005)
• Second Honorable Mention; Secondary Education (2003)
• Valedictorian; Primary Education (1999)

ACTIVITIES