Senior IT Project Manager
Canadian National Railway
Total years of experience :4 years, 5 Months
Managed 4 multimillion-dollar projects(average of $10m annually per project) concurrently, adhering to strict scope, quality, and deadline requirements
- Successfully deployed multiple railway and trucking data API endpoints to Apigee Edge that met 100% of business requirements and increased API traffic by 100% in 1 year
- Coordinate and motivate a team of 35 diverse agile project team members across continents towards shared project objectives
- Successfully deployed multiple railway and trucking data API endpoints to Apigee Edge that met 100% of business requirements and increased API traffic by 100% in 1 year
- Worked closely with the Eastern and Western Canada Port Authorities to assess port data requirements, validated business impact with business stakeholders and successfully deployed endpoints that enhanced operational capacity planning in ports by 38% in the first 2 years
- Gathered business and technical requirements regarding the misuse of trucking chassis by customers and deployed a solution across 10 terminal locations to capture misuse incidents, leading to a cost savings of over $1m annually
- Lead my project teams in quarterly program increment planning sessions within the Agile Release Train (ART) to align to a shared vision, discuss features, discuss risk mitigation strategies and identify cross-team dependencies
- Support the scrum team in identifying and removing impediments and regularly achieve an average completion rate of 100% per sprint on committed backlog items
Leading multiple cross-functional teams of over 25 members including scrum masters, Business Analysts, Engineers, UI/UX designers and Solution Architects
- Ensured 100% Accessibility for Ontarians with Disabilities Act (AODA) compliance across our mobile and web solutions
- Led the implementation of systems ranging from single stand-alone applications to large, complex systems with extensive integrations requiring comprehensive organizational change management
- Developed project plans, as well as communication plans that align scope, time, and capacity across resources
- Drafted and presented timely project status reports to the project team, business stakeholders, senior management and board members
- Facilitated key Agile/Scrum ceremonies and release planning while managing project metrics such as burned down charts
- Responsible for creating and maintaining comprehensive project artifacts, plans and status reports and acting as the point of contact to other project teams
- Collaborated with product manager and service managers to improved application health metrics (latency, uptime, HTTP errors) by an average of 30% in one quarter
- Consistently demonstrated strong communication and people management skills by successfully managing conflicting stakeholder needs could impact project delivery KPIs
Developed the product roadmap and launch strategy for a leading investment & lifestyle management product launched in 2020 called M36
- Launched the M36 product with deposit potential of $10m annually and increased the bank's NPS Score by 10 points in the year of launch
- Played a leadership role in the Scrum team to ensure that capabilities are in-scope, on-time and of high quality
- Performed A/B tests using mockups across select customer groups which increased NPS by 52% and monthly active user by 15%
- Analyzed retail customer data to create new personas based on demography, channel usage, and transaction volumes and distilled net new income streams worth over $3m
- Led the 5-year strategy definition exercise for the bank in collaboration with the CEO, executives from retail banking, commercial banking, wealth management, diaspora banking, treasury as well as other management stakeholders