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Habeeb Rahman, CustomerService&Sales Executive

Habeeb Rahman

CustomerService&Sales Executive·Reliance Brands Ltd.

United Arab Emirates

Bachelor's degree, Administration And Business Administration

Work experience

Total years of experience: 2 years, 2 months

CustomerService&Sales Executive

January 2025 - January 2026

Reliance Brands Ltd.

Bengaluru, India

January 2025 - January 2026

Delivered premium customer assistance in a fast-paced retail environment,
consistently meeting and exceeding monthlysalestargets by15%.
Managed visual merchandising and inventoryaccuracyto ensure seamless product
availabilityand flooraesthetics.
Utilized POS systems for accurate transaction processing and billing, maintaining
100% cash accuracy.
Resolved high-level customer complaints, turning negative experiences into brand
loyaltythrough empathetic communication.
Mentored and onboarded 3 new team members on brand standards and sales
techniques, fostering a collaborative environmentthatimproved overall store KPIs.
Leveraged deep product knowledge to provide personalized styling consultations,
increasing the average transaction value (ATV) by 10% through strategic upselling
and cross-selling.
Company industry:
Retail & Wholesale

Airport Service Agent

January 2023 - January 2024

IndiGo Airlines

Bengaluru, India

January 2023 - January 2024

Facilitated seamless passenger journeys by managing boarding and loading of 10
flights daily, maintaining 30 to 35 minutes ofturnaround time.
Ensured 100% compliance with Aviation Safety and Security protocols during
passenger and baggage screening.
Coordinated with ground handling, flight crews, and security teams to maintain
On-Time Performance (OTP).
Managed special service requests (SSR) for passengers with reduced mobility
(PRM) and unaccompanied minors.
Maintained accurate passenger manifests and flight documentation using
proprietary airline systems.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

University Of Calicut

April 2022

April 2022

Bachelor's degree, Administration And Business Administration

India

GPA (percentage): 55%

GPA (percentage): 55%

Passed all exams in 1st attempt with 2nd class grade, attended management festival. I was very active in all the activities in college.

University of Calicut

January 2022

January 2022

Bachelor's degree, human resources

India

STED Council India

January 2022

January 2022

Bachelor's degree, Aviation And Technology

India

Skills

People oriented
Expert
People oriented
Expert
Time Management
Expert
Time Management
Expert
Deadline Driven
Expert
Deadline Driven
Expert
Customer Service Oriented
Expert
Customer Service Oriented
Expert
Observation
Expert
Observation
Expert
ADAPTABILITY
Beginner
ADAPTABILITY
Beginner
CREATIVITY
Beginner
CREATIVITY
Beginner
LEVERAGE
Beginner
LEVERAGE
Beginner
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
WHATSAPP
Beginner
WHATSAPP
Beginner
Administration
Beginner
Administration
Beginner
Guest Service
Expert
Guest Service
Expert
Sales
Intermediate
Sales
Intermediate
Hospitality
Expert
Hospitality
Expert
Front Office
Expert
Front Office
Expert
OPERATIONS
Expert
OPERATIONS
Expert
ACTIVE LISTENING
Expert
ACTIVE LISTENING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
AIRPORT AUTHORITIES
Intermediate
AIRPORT AUTHORITIES
Intermediate
AVIATION SAFETY
Intermediate
AVIATION SAFETY
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CYBER SECURITY STANDARDS
Intermediate
CYBER SECURITY STANDARDS
Intermediate
GRIEVANCE ARBITRATION
Intermediate
GRIEVANCE ARBITRATION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PASSENGER SERVICE
Intermediate
PASSENGER SERVICE
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
Receptionist
Expert
Receptionist
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Marketing
Expert
Marketing
Expert

Languages

Hindi
Expert
English
Expert
Malayalam
Expert
Tamil
Expert

Training and Certifications

Certifications
CCXP
vcource.com
Apr 2026
Show credentials
Galileo Reservation system Diploma in Aviation And Hospitality
Dangerous Goods (DG)
Aviation Security (AvSec)
bachelors of Business Administration
University of Calicut
Apr 2022
Show credentials

Hobbies

  • Science & Technology,cars,Music Production,Fl Studio ( music production work station).
  • Aviation news,International Affairs,
  • Music
    Learned music production and song making by self