IT Support Engineer
Sanipex Group
Total years of experience :7 years, 3 Months
• Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
• Install, configure, and tests operating systems, application software, and system management tools.
• Assigned configuration of authentication and authorization of directory services along with creating & managing user accounts, groups and controlling access rights using Active Directory.
• Monitor and maintain the health of the companys network infrastructure, including switches, routers, and firewalls.
• Oversee and provide operations support including account management, work flow, log analysis, troubleshooting and service optimization.
Managing all IT operations of following companies
Al Jazairi ReadyMix Concrete Company LLC. JAMIX
Rayhan Real Estate (May 2019 to July 2020)
Al Jazairi Real Estate
Al Injaz Building Contracting Company
Al Jazairi ReadyMix Concrete Company (Ajman)
• Managing all IT projects of Company.
• Troubleshoot system and network problems, diagnosing and solving hardware and software problems.
• Install and configure servers, computer hardware, operating systems and applications.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, anticipating requirements.
• Administering Office 365 (Adding Domains, Email Migration, Outlook, One drive, Skype for business, SharePoint, Microsoft Teams, Email Forwarding, Creating aliases, Global address book, Calendar Sync.
• Arrange all kinds of IT Purchasing including applications, Servers, CCTVs, Car Parking systems etc.
• Worked extensively over SonicWall Firewall. Making sure workstations and network is completely secure from attack and viruses.
• Provided functional and technical support, troubleshooting and diagnosing hardware, software and network problems.
• Training Staff/costumers about the technical use of POS software systems.
• Promote our products through effective marketing.
• Generating Sales Leads.
• Deploy and configuring POS, Workstations and Laptops.
• Visit to client sites to help with installation, deployment of POS
• Helping clients with regards to technical issues with our widgets.
• Answering questions from customers and prospective customers about the features and capabilities of our widgets.
Administration and teaching students a basic understanding of web development ( Html, Css, Java Script, Php, Mysql(CRUD), Wordpress ).