Logistic Executive specialist
TRIDONIC MIDDLE EAST FZE
Total des années d'expérience :16 years, 5 Mois
● Customer Portfolio Management: Successfully manage a portfolio of 50 plus customers by expert service and support to reach over Euro 19 million in annual sales target. multiple service of logistics/Supply chain including Land, Air, Sea Freight, 3PL, Express, and Domestic B2B/B2C.
● Expertise In : Team Management, Customs Clearance Management, Import and Export Letter of credit, Bankers relationship, Tuv, Sgs, Intertek - Product certification/saso/Gcc and Middle East as well as Africa. Dangerous goods certification.
● Prospecting: Regularly updating ‘Salesforce’ customers’ expectations and Customs, Certifications as well as trade changes to Manage their Customers accordingly for smooth Business.
● Business Development: Giving specials services to Top 10 customers through our Logistic, certification and supply chain cost effective plan. Target new clients by giving the support towards Trade procedures and training for successful business.
● Customer Relationship Management: Establish and maintain strong relationships with existing and prospective customers, aiming to increase the company's market share, revenue, and profit. Engage with key decision-makers and conduct periodic operations reviews to ensure customer satisfaction.
● Complaint Resolution: Handle and resolve complex customer complaints in a timely manner, providing effective solutions and maintaining high levels of customer satisfaction.
● Cost Optimization and Automation: Ensure customers are utilizing cost-effective service channels and promote the increased use of automation to streamline operations and enhance efficiency.
● Receivables Management: Monitor receivables with Finance Team and Meeting Sales to resolve before the shipment movement to avoid the increasing stocks value and blocking our warehouse space.
● Team Management: Lead and support a team of coordinators, fostering a positive work environment. Conduct evaluations, set goals, and provide feedback for continuous improvement.
● Cost Optimization: Implement strategies to optimize shipping costs, including consolidation and rate negotiation. Analyze expenses, recommend improvements, manage related budgets and forecasts
● Risk Management: Identify and mitigate potential shipping risks, including damage, theft, and regulatory compliance. Handle insurance coverage and claims, emphasizing safety and security standards
Personal Achievements
● Best Team Award in 2010, for On-time Delivery for Zayed University, Abu Dhabi.
● Target Achievement - Crossed the Budget of Euro 19 million End of the year - Best team award in 2016
● Awarded for ‘Best Customer Service & On-time Delivery’ in 2021, during Covid Times, towards Target Achievement