Technical Support Engineer
SSSIT
Total years of experience :5 years, 4 Months
Provide full support to the client remotely and onsite.
Searching for the data required by the client.
Data migration from one location to another.
Provide timely scheduled management reporting.
Resolving system issues.
Meeting with the client and discussing system modifications.
Provide technical support and problem resolution to local and remote employees.
Respond to incoming help desk requests.
Responsible for troubleshooting workstations, networks, software applications, infrastructure (switches/routers) and other corporate technologies.
Maintaining Active Directory account creation; Microsoft Exchange mailbox creation; performing backups.
Understanding of Networking concept such as DNS and DHCP.