Relationship Manager
Bayt.com
Total years of experience :11 years, 7 Months
Major duties include but not limited to:
•Assist International companies with their recruitment needs and headhunting candidates
•Share a list of shortlisted candidates with my client and help them in finding the right candidate
•Contious follow up with recruiters and HR in order to assist in finding the right candidates; in addition to providing tips and training for using the right filtration tools and auto-screening in order to find the targeted candidates
•Increase Bayt.com’s product portfolio per customer through active sales
•Successfully sell all our online products including but not limited to: post, search, VJF, Sub Users, BCC, Featured Employer…etc.
•Transition customers who previously purchased from Bayt.com while maintain the highest level of customers’ loyalty.
•Maintain and grow transactions and revenue volumes from assigned database of customers
• Identify up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service
•Determine customers’ recruitment needs, and prepare proposals to sell services that address these needs.
•Give online demonstrations to clients on Bayt.com in order to handle objection and convince customers to buy
•Calling clients at least once per month in order to ensure a strong relationship
•Carry out other tasks as requested by the management.
Key Responsibilities:
•Provide career consultancy services for jobseekers from all levels; starting from Entry Level up to Executive Level
•Provide CV evaluation services and assist in professional CV Writing
• Drive departmental sales initiatives through daily sales activities. Ensure all critical KPIs are met as per the plan (conversion ratio, daily completed calls, and monthly revenue targets)
• Adhere to all reporting and departmental procedures pertaining to sales process and customer acquisition, update CRM, and submit daily reports on sales figures and feedback.
• Coordinate with reporting manager to evaluate performances till date, discuss and redefine individual sales strategy.
• Attain sales proficiency in all new products that are introduced
• Mentor new joiners in the sales team
• Develop and adhere to a personal development plan, which includes upgrading knowledge base through various sources
•Providing Consultancy and Career Advisory services for registered Job Seekers
•Selling Career Services and achieving targets for the career services team; 6K/Month.
Major duties include but not limited to:-
•To respond to customers’ contacts (phone, e-mail, fax & SMS), register their requests and respond to their inquiries as per company standards.
•Ensure providing excellent customer service and convenience to our customers
• Resolve standard customers requests and route issues that require follow-up to Customer service Team
• Communicates customer inquiries/messages/feedback to teams and sales owners
• Provide satisfactory service to customers
2008- 2012 University of Jordan B.A Degree in Business Administration • With an average rating: ( 2.86 out of 4:00) (Good)
2008 Arab Model School IT stream • With an average rating (85.6)