Hadeel Ahmad Kabli

• Measuring and analyzing business efficiencies
• Optimizing processes (efficient and cost effective)
• Utilizing resources (human skills)
• Enhancing communication between departments
• Changing the mindset work environment to maximize productivity and reducing negativity
• Formulate new business units and aligning the current departments to match the market needs

• Optimized day-to-day the governance structure and decision-making framework, ensuring all necessary information is provided to the Head of Governance in a timely manner to ensure they can report to the Board effectively
• Provided qualitive, professional support to leadership team and Board Members to support regulator's requirements and the Company
• Prepared Corporate Governance Framework
• Revised and rewrote the Company's Corporate Governance Policy
• Reviewed and assessed the Committees Charters in line with regulators regulations
• Revised and rewrote the Company's Code of Conducts
• Analyzed and assessed BOD Committees deliverables in-line with the regulator's requirements (policy)
• Monitored Committees and Board Members hiring process as per the regulators policy

Part-time Job

Office Manager to the Foundation Consultant

• Participated in preparing the change management process and re-stretcher of the company
• Held a position of Audit Committee Secretary for Alkhozama, SEYAHEYA and ALFA companies " Keeping records, coordinating, arranging meetings, tracking & monitoring committees' tasks, aligning the committee's deliverables and procedures with both the Company and Regulator's requirement's"
• Participated in writing RFPs to hire consultants " HR consulting Companies, Audit Companies " and monitoring voting process along with the Committee Members.
• Prepared the RFP and managed the archiving automation system
• Tracked financial reports quarterly & yearly
• Managed tasks delegations and follow-ups to division heads
• Organized the president's press conferences / events along with PR
• Analyzed day-to-day correspondences, complaints and queries
• Prepared the VPs induction plan
• Handled day to day administrative tasks and reports (appointments, trips, minutes of meeting, follow-ups, letters and memos etc.)

• Revised and developed the Government relations workflow process, procedures and reports
• Managed the employees and the Company's government documentations (renewals, cancelation, issuance ..etc.)
• Planned and implemented offices relocation to the new facility
• Managed the documentation and archiving process
• Managed office budgeting. cash flow (office supplies, marketing materials, branding materials)
• Scoured profitable agreements with suppliers, agencies, and service providers locally and internationally
• Managed local Book keeping
• Handled day to day administrative tasks and reports (appointments, trips, minutes of meeting, follow-ups, letters and memos etc.)

HSBC SABB Takaful, Riyadh - Commercial support Assistant:

• Participated in revising besides developing the workflow process and marketing materials aligning them with Shariah compliance and Saudi Governance rules and regulations as well as Ensuring consistency of languages in Arabic and English
• Managed to develop some of the products in terms of the clients demands and business needs
• Designed and Implemented a successful initial plan to Sustain client's relationship to generate new business (Sales Guide Manual)
• Supervised the new opportunities pipeline process through the company's partners; brokers, Travel agencies, SABB branches
• Managed and revised the MI reporting system in parallel with actual reports (Profit and Loss reports, Commission and Incentives report, Daily sales report, Business in pipeline …)
• Analyzed client's feedback and proposed effective sufficient solutions
• Trained our strategic partners of product's knowledge and reporting process

HSBC SABB Takaful, Riyadh - Customer Care Assistant (Group & Individual):

• Trained & guided the customer service team on product knowledge, system usage, customer care support
• Provided qualitative customer supports of pre-sales/clients for both Group and individual segments
• Participated in revising and re-writing the customer care workflow process and manual.
• Supported other departments Sales, Collection, Change management, Underwriting, Document management to issuer smooth workflow

- Administrative Assistant: August, 2005 - Jan, 2006
I joined the Accounting and Financial Control Division, I was responsible for: • Answer telephones and transfer to appropriate staff member.
• Create and modify documents
• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
• Maintain hard copy and electronic filing system.
• Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.
• Setup and coordinate meetings and conferences.
• Other department's duties as assigned
It is a rich experience, learned how to deal in real working environment, and gained appreciation of booth my administrators and my colleagues.