هدير جاد

• Multi-Market Leadership: Structure, mentor, and direct an agile e-commerce
operational unit based in Egypt, establishing high-performance KPIs to streamline
regional digital execution.
• Enterprise Platform Transformation: Coordinated the migration and successful regional
rollout of next-generation Adobe architectures (AEM, EDS, DA, and DAM) for multiple
Tier-1 global brands across 7 markets.
• Operational Excellence: Built and launched digital storefronts from scratch using Adobe
Document Authoring (DA) and Edge Delivery Services (EDS); directly authored and
structured front-end content to ensure rapid deployment and flawless multi-brand
launches.
• Global Stakeholder Management: Own strategic, high-level alignment with premium US
and European host brand teams, managing complex roadmaps and operational
requirements.
• Commercial SEO Impact: Partner with the central SEO team to drive technical site health
initiatives to capture organic traffic.

• End-to-End Operations: Managed full product lifecycles, digital catalog enrichment, and
data field compliance for a diverse portfolio of international fashion and home furnishing
brands.
• Cross-Functional Launch Sync: Collaborated with Project Management, IT, and design
teams on new project launches and successful market rollouts.
• Enhancing Internal & External Communication: Partnered with OPS and GCS teams to
launch new projects and streamline processes that enhance customer journey and
communication efficiency.
• Conversion Optimization: Authored targeted SEO articles and created and managed
email and SMS templates to optimize the customers shopping experience and boost
conversion rates.
• Platform Mastery: Utilized Magento, Drupal, and internal PIM systems daily to audit
content quality, maximize on-site search relevance, and ensure 100% accuracy of
product attributes across regional web properties.

• Interim Department Leadership: Frequently assumed full accountability for the
Translation Managers responsibilities during absences, ensuring smooth operational
continuity, resource management, and workflow tracking.
• Bilingual Optimization Strategy: Governed the Arabic localization architecture across
diverse business verticals (Fashion, Beauty, Home Furnishings), ensuring brand
compliance on websites and mobile apps.
• Performance Marketing Copywriting: Translated and optimized fast-paced promotional
content, including social media captions, website banners, SMSs, and newsletters,
utilizing Dynamic Yield to launch targeted campaigns.
• Data Standardization: Built comprehensive centralized glossaries and master references
of translated data, significantly increasing future translation efficiency and unifying brand
voice across central teams.

• Platform & Catalog Management: Effectively utilized the Magento platform to upload,
update, and manage high-volume digital catalogs, optimizing product attributes and
categories to maximize discoverability and onsite search relevance.
• Commercial Copywriting & Quality Control: Produced high-converting, customer
oriented bilingual copy (Arabic/English) for promotional campaigns and product
descriptions, running continuous quality checks to audit and eliminate backlogs.
• Cross-Functional Collaboration: Partnered with diverse internal departments to handle
content enrichment requests, ensuring 100% compliance with strict company standards
and tight e-commerce turnaround times.

• Targeted Coaching & Support: Partnered with lead educators to design customized
learning plans for individuals facing academic obstacles, directly improving student
engagement and class integration.
• Stakeholder Communication & Diplomacy: Actively participated in parent-teacher
conferences, translating student performance metrics into clear, constructive feedback
and managing sensitive discussions with diplomacy.
• Performance Monitoring & Reporting: Tracked, evaluated, and documented student
behavioral progress, delivering structured insights to senior staff to proactively resolve
classroom challenges.
• Group Management: Maintained a highly organized, secure, and supportive
environment during large-scale school activities and field trips, demonstrating strong
problem-solving and patience under pressure.

Translating and proofreading articles about information security and preparing them to be published on the website and companys magazine.