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Hadeer Gad, E-COMMERCE TEAM LEAD

Hadeer Gad

E-COMMERCE TEAM LEAD·AL-SHAYA GROUP

Kuwait

Bachelor's degree, English Language and Literature

Work experience

Total years of experience: 8 years, 7 months

E-COMMERCE TEAM LEAD

June 2025 - Present

AL-SHAYA GROUP

Al Kuwait, Kuwait Hybrid

June 2025 - Present

• Multi-Market Leadership: Structure, mentor, and direct an agile e-commerce
operational unit based in Egypt, establishing high-performance KPIs to streamline
regional digital execution.
• Enterprise Platform Transformation: Coordinated the migration and successful regional
rollout of next-generation Adobe architectures (AEM, EDS, DA, and DAM) for multiple
Tier-1 global brands across 7 markets.
• Operational Excellence: Built and launched digital storefronts from scratch using Adobe
Document Authoring (DA) and Edge Delivery Services (EDS); directly authored and
structured front-end content to ensure rapid deployment and flawless multi-brand
launches.
• Global Stakeholder Management: Own strategic, high-level alignment with premium US
and European host brand teams, managing complex roadmaps and operational
requirements.
• Commercial SEO Impact: Partner with the central SEO team to drive technical site health
initiatives to capture organic traffic.

Company industry:
Retail & Wholesale
Job role:
Management

E-COMMERCE CONTENT OFFICER

September 2022 - June 2025

AL-SHAYA GROUP

Al Kuwait, Kuwait Hybrid

September 2022 - June 2025

• End-to-End Operations: Managed full product lifecycles, digital catalog enrichment, and
data field compliance for a diverse portfolio of international fashion and home furnishing
brands.
• Cross-Functional Launch Sync: Collaborated with Project Management, IT, and design
teams on new project launches and successful market rollouts.
• Enhancing Internal & External Communication: Partnered with OPS and GCS teams to
launch new projects and streamline processes that enhance customer journey and
communication efficiency.
• Conversion Optimization: Authored targeted SEO articles and created and managed
email and SMS templates to optimize the customers shopping experience and boost
conversion rates.
• Platform Mastery: Utilized Magento, Drupal, and internal PIM systems daily to audit
content quality, maximize on-site search relevance, and ensure 100% accuracy of
product attributes across regional web properties.

Company industry:
Retail & Wholesale
Job role:
Administration

E-COMMERCE CONTENT TRANSLATOR & ACTING MANAGER

February 2021 - September 2022

AL-SHAYA GROUP

Al Kuwait, Kuwait Hybrid

February 2021 - September 2022

• Interim Department Leadership: Frequently assumed full accountability for the
Translation Managers responsibilities during absences, ensuring smooth operational
continuity, resource management, and workflow tracking.
• Bilingual Optimization Strategy: Governed the Arabic localization architecture across
diverse business verticals (Fashion, Beauty, Home Furnishings), ensuring brand
compliance on websites and mobile apps.
• Performance Marketing Copywriting: Translated and optimized fast-paced promotional
content, including social media captions, website banners, SMSs, and newsletters,
utilizing Dynamic Yield to launch targeted campaigns.
• Data Standardization: Built comprehensive centralized glossaries and master references
of translated data, significantly increasing future translation efficiency and unifying brand
voice across central teams.

Company industry:
Retail & Wholesale

CONTENT WRITER & TRANSLATOR

November 2019 - February 2021

BOUTIQAAT

Al Kuwait, Kuwait

November 2019 - February 2021

• Platform & Catalog Management: Effectively utilized the Magento platform to upload,
update, and manage high-volume digital catalogs, optimizing product attributes and
categories to maximize discoverability and onsite search relevance.
• Commercial Copywriting & Quality Control: Produced high-converting, customer
oriented bilingual copy (Arabic/English) for promotional campaigns and product
descriptions, running continuous quality checks to audit and eliminate backlogs.
• Cross-Functional Collaboration: Partnered with diverse internal departments to handle
content enrichment requests, ensuring 100% compliance with strict company standards
and tight e-commerce turnaround times.

Company industry:
Internet & E-commerce
Job role:
Translation

TRACHER ASSISTANT

August 2018 - November 2019

GLOBAL BILINGUAL ACADEMY (GBA)

Al Ahmadi, Kuwait

August 2018 - November 2019

• Targeted Coaching & Support: Partnered with lead educators to design customized
learning plans for individuals facing academic obstacles, directly improving student
engagement and class integration.
• Stakeholder Communication & Diplomacy: Actively participated in parent-teacher
conferences, translating student performance metrics into clear, constructive feedback
and managing sensitive discussions with diplomacy.
• Performance Monitoring & Reporting: Tracked, evaluated, and documented student
behavioral progress, delivering structured insights to senior staff to proactively resolve
classroom challenges.
• Group Management: Maintained a highly organized, secure, and supportive
environment during large-scale school activities and field trips, demonstrating strong
problem-solving and patience under pressure.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

English Proofreader & Translator (Trainee)

March 2016 - October 2016

Bluekaizen

Cairo, Egypt

March 2016 - October 2016

Translating and proofreading articles about information security and preparing them to be published on the website and companys magazine.

Company industry:
IT Services
Job role:
Translation

Education

Ain Shams University

June 2017

June 2017

Bachelor's degree, English Language and Literature

Egypt

GPA (percentage): 75%

GPA (percentage): 75%

Skills

Product Descriptions
Expert
Product Descriptions
Expert
Magento
Expert
Magento
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Content Writing
Expert
Content Writing
Expert
Translation
Expert
Translation
Expert
ADOBE EXPERIENCE MANAGER
Intermediate
ADOBE EXPERIENCE MANAGER
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DAM CONSTRUCTION
Intermediate
DAM CONSTRUCTION
Intermediate
DRUPAL
Intermediate
DRUPAL
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MAGENTO
Intermediate
MAGENTO
Intermediate
MARKETING STRATEGIES
Intermediate
MARKETING STRATEGIES
Intermediate
POWERAPPS
Intermediate
POWERAPPS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
Data Research & Analysis
Intermediate
Data Research & Analysis
Intermediate
Problem Solving
Expert
Problem Solving
Expert
Microsoft tools
Expert
Microsoft tools
Expert
Microsoft Power Apps
Intermediate
Microsoft Power Apps
Intermediate
Fast Learning
Expert
Fast Learning
Expert

Languages

Arabic

Native Speaker

English

Expert

Spanish

Beginner

Training and Certifications

Training
Translation
Rosaelyoussef Newspaper
Jul 2016
Business English
American University in Cairo (AUC)
Feb 2017
Translation
Middle East News Agency (MENA)
Sep 2015

Hobbies and interests

Sports