Front Office Manager
O Monot Luxury Boutique Hotel
Total years of experience :21 years, 9 Months
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Al Mashreq Boutique Hotel 2012
• Front Office Manager (Opening Team)
In charge of setting the Front Office Department (recruiting, training) in addition to the day to day operations.
Sheraton Dammam Hotel & Towers 2011
• Assistant Front Office Manager
In charge of all daily Front Office Operations.
Four Seasons Hotel Beirut (Opening team) 2009 ~ 2011
• Front Office Agent (PBX, Concierge, Receptionist)
In charge of all guest requests; Check in & Check outs, cashiering, and the daily Front Desk tasks.
Working on several programs offered by the company to our guests.
Six Senses Hideaway Zighy Bay (Six Senses Resorts & Spas) 2007 ~ 2008
• Butler Supervisor (Pre opening team)
Managing the daily tasks for the Butlers, Guest Relations & Guest Services team.
• Concierge 04/06-10/07
In charge of all guest services requests; ticketing, flight confirmations, restaurants and car booking. Working on several programs offered by the company to our guests.
• PBX Operator
Handling all incoming phone calls to the hotel, in addition to installing fax machines and internet configuration.
Backing up the receptionists for the last year in all check in and checkout operations, and cashiering.
Four Seasons Hotel Riyadh 2005 ~ 2007
Movenpick Hotel & Resort Beirut 2004 ~ 2005
• Guest Services Agent
Handling all luggage issues.
Intercontinental Phoenicia Beirut 2000 ~ 2002
• Guest Services Agent.
BS in Hospitality Management from American University of Science and Technology, Beirut.