Senior Account Manager
EDM
Total years of experience :26 years, 1 Months
‐ Generate leads, build & maintain relationships with potential and current clients.
‐ Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often utilizing product presentations.
‐ Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs.
‐ Maintain healthy relationships with accounts and follow‐up regularly on their needs and requirements.
‐ Intermediate in Data Security sale - Firewalls, DR, High availability.
‐ Specialized in products selling “ Sophos, Fortinet, High-end servers, Professional Services, Qualys, Digital Guardian, DLP.
Effectively managing relations with UAE governmental & semi-governmental Associations and corporate clients.
Preparing reports and reviews for management.
Assist with responses to Requests for Proposals (RFP’s), preparing presentations and
monitoring sales leads and responses.
Develop and implement sales plans and sales campaigns to take advantage of market
opportunities.
Build strategic relationships with key contacts within customer organizations to
understand opportunities for creating value.
Obtain new strategies to get Leads & work on the process to make them active accounts for the company.
Work on the Proposals that should be sent to the potential & active accounts
Follow up with the in house team & outdoor suppliers to provide our clients with the best results expected.
Follow up on the accounts to make sure we are professionally providing our services & that the clients are pleased.
Facilitate regular meetings with clients and relevant operations staff to evaluate
performance and receive updates from clients on challenges and future plans.
Flynas, the national carrier, the first Saudi Arabian low-cost airline was launched in 2007 with 19 aircraft flying to 30 domestic and international destinations. The airline’s strong growth is demonstrated by the fact that today flynas operate more than 950 flights per week on 88 domestic and international routes. In total, flynas has carried more than 12 million passengers on 110, 000 flights, with the highest rate of growth occurring between 1st January 2012 and 30th
September 2013 when flynas transported over 5.5 million passengers.
‐ Provide direct supervision of Aviation Support Operations
‐ Manage the execution of all rotary and flights across the program, disseminate, and brief the daily flight information to senior leadership and key leaders across all teams.
‐ Control, facilitate the coordination between Aviation Movement Control, Aviation Operations, and the subcontractors to transport personnel and/or cargo.
‐ Direct the establishment of the daily flight schedule to support manifest requirements for the movement of personnel and cargo.
‐ Interpret weather reports and briefs senior management on the impact upon Aviation Operations
‐ Maintain functional files of program data as relates to Aviation Support Operations
‐ Maintain a current file on aircraft flying regulations and navigation information.
‐ Make decisions on how to best serve the customer when faced with competing priorities
‐ Perform other duties as assigned
Keeping pace with the rapidly developing IT industry, Quantum strives to provide its clients with quality offering hardware, software, networking, and Multimedia Services, as well as IT Consultancy and Maintenance Contracts. The company was incorporated in 1992 and has been catering to filling its clients’ requests on the dot ever since its inception.
Quantum provides a wide range of technological equipment and IT support solutions to its clients in Lebanon and the MENA region.
‐ RETAIL SALES and SERVICE
‐ Manage a geographical sales territory as assigned by the ASC National Sales Manager, planning regular call cycles for all unassisted and in‐line partner stores.
‐ Report on a weekly basis all activity in stores called upon to relevant ASC National Account Managers
‐ Schedule regular training sessions at all unassisted and inline store for a new product for retail partner virtual teams
‐ At minimum meeting the sales, service, and attach rate goals set for unassisted and in‐line store locations and in most cases aggressively beating these goals.
‐ Ensuring individual and store results are always high in relation to other locations.
‐ Be actively involved in all store level activities to ensure the highest possible revenue targets, service and attach rates are being fulfilled.
‐ Maintain high levels of customer service, satisfaction, and integrity and minimize dissatisfaction and returned product.
‐ Develop a strong working relationship, teamwork, and respect with other retail staff and store supervisors at the locations.
‐ Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
‐ Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
- Assist with responses to Requests for Proposals (RFP’s), preparing presentations, and monitoring sales leads and responses.
- Prepare annual budgets and monthly management reports.
- Capitalize on value creation opportunities by working closely with the sales and operations management team to develop creative workable solutions to customer needs.
Facilitate cross-selling opportunities to increase revenue and leverage relationships in
order to better penetrate the market.
Provide marketing support and knowledge within the company for all products.
Awareness of the company’s Health & Safety policy and carry out work in accordance with its requirement, comply with all company policies procedure. Any
other duties as reasonably requested
Premium Partners are specialized in carrying out strategic promotional campaigns that address the objectives of their partners. Its comprehensive services cover all the necessary stages to ensure a successful delivery of creative and unique promotional items and premiums that exceeds the client's expectations. Since 1998, they have been successfully contributing to amplifying brand image through customized promotional items and expanding the client base to include numerous partners across the world.
‐ Establishes productive, professional relationships with key personnel in assigned customer accounts.
‐ Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
‐ Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
‐ Proactively leads a joint company‐strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three‐year period.
‐ Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
‐ Leads solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
‐ Achieves assigned sales quota in designated strategic accounts.
‐ Meets assigned expectations for profitability.
‐ Achieves strategic customer objectives defined by
company management.
‐ Completes strategic customer account plans that meet company standards.
‐ Maintains high customer satisfaction ratings that meet the companies regulation.
‐ Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;
‐ Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them;
‐ Identifying and developing new business through
networking and courtesy and follow‐up calls;
‐ Cold‐calling in order to create interest in products and services, generate new business leads and arrange meetings;
‐ Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;
‐ Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;
‐ Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;
‐ Developing effective sales plans using sales methodology;
‐ Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale;
‐ Advising on software features and how they can be applied to assist in a variety of contexts, such as accounting, manufacturing or other specialist areas;
‐ Meeting sales targets set by managers and contributing to team targets;
‐ Networking with existing customers in order to maintain links and promote additional products and upgrades;
2004 Graphic Design C&E American University, Beirut - Lebanon. Relevant Courses attended: Corporate Identity, Packaging, Layout, Iconography, Typography, Animation and Interactivity. (12 Credits to graduate)
2001 Lebanese Baccalaureate Technique Part III Computer Science "Arab Vocational Institute" Beirut - Blvd. Salim Salam