Customer Service Manager
Petzone
Total years of experience :23 years, 6 Months
• Convert the call center from a cost center to a profit center
• Establish processes and procedures
• Develop and implement standard operating procedures
• Launched a new telephony solution designed to allow the company to communicate remotely and from anywhere Reporting
• Building a customer service department from scratch
• Building a fleet department
• Setup a call center system
• Setup a system for placing order remotely
• Implementing a remote customer service department that could work from anywhere
• Maintaining and managing the feet department & operations daily work
• Planning, directing and overseeing daily operations
• Managing customer service team daily task
• Evaluating team calls and performance
• Maintaining and managing the feet department & operations
• Responsible for planning, directing and overseeing the operations • Overseeing and leading the work in many instances
• Reporting to top management
Major focus on UK market
• Building a database
• Updating the company with relative research reports on the market
• Presenting a full sales plan periodically
• Educating the company staff on their related markets updates
• Introducing the client to buying and taxation process
• Introducing clients to other BP services
• Provide good social media feeds
• Studying market needs and requirement
• Keeping clients Up-to-date on their project constructions update
• Meeting the monthly target
Managing and guiding the sales team
• Providing regular training
• Studying the local market needs and requirement
• Reporting to top management
Responsible for all aspects of day-to-day operation of the company
• Leading the sales team
• Supervising the team's self-education and knowledge
• Performing studies for the company projects
• In charge of the after sales services for clients, ensuring the highest
satisfaction level
• Providing strategic and tactical vision to the management
• Developing, maintaining, and documenting operational policies and
procedures
• Providing Pre-Sales, Sales, and Marketing support whenever required
• Training sales agents on international real -estate rules and regulation
• Participating in real-estate exhibitions
• 2012 - 2014 SMC Manager (Service Management Center) • 2010 - 2012 Senior Project Specialist
• 2010 Project Specialist
• Managing day to day operation
• QA team. Oct 2008
• Corporate provisioning of services covering complete business cycle. • Managed all elements starting from request submission all the way through to billing finalization
• Coordinating on daily bases with internal departments.
• Directing workflow in the company by overseeing, prioritizing, and reviewing workflow and guidance to team members to meet deadlines and maximize efficiency
Communication with others Microsoft All Internet related Social Media Telephone techniques ISP Technical Support Track Time Management &…
courses: IPE - Kuwait
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