Hadil Sammour, Front Desk Receptionist

Hadil Sammour

Front Desk Receptionist

Tawazun Holding in Al Mamoura Building Office

Lieu
Émirats Arabes Unis
Éducation
Baccalauréat, Business Administration & Management
Expérience
10 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :10 years, 9 Mois

Front Desk Receptionist à Tawazun Holding in Al Mamoura Building Office
  • Émirats Arabes Unis
  • octobre 2010 à mai 2016

Welcoming & greeting guests & clients in a professional way. Managing meeting rooms bookings for Tawazun staff & clients. Directing Clients by maintaining Tawazun staff and department directories. Login and register all Tawazun visitors & clients on the iVisitor system and issue electronic gate passes. Prepare a monthly report addressing all the reception area registrations, bookings and issues. Sorting and distributing posts. Working alongside the Helpdesk to support Tawazun Staff with IT related issues and requests. Maintain tidy, safe and clean reception area.

Administrative Assistant à SEHA
  • Émirats Arabes Unis
  • décembre 2009 à août 2010

Organizing & arranging meetings for SEHA executives & clients.
Preparing letters, correspondences and official Memos.
Document management & archiving.
Preparing monthly budgeting report for the management.
Follow up on team initiatives conducted by the management.
Coordinating and implementing office procedures

Secretary à Emirates Airlines
  • Émirats Arabes Unis - Dubaï
  • juin 2008 à décembre 2009

Preparing letters, correspondences and official Memos.
Document management & archiving.
Taking minutes of meetings.
Follow up on team initiatives conducted by the management.
Coordinating and implementing office procedures

Customer Service Agent à Abu Dhabi Commercial Bank
  • Émirats Arabes Unis - Abu Dhabi
  • août 2005 à mai 2008

To provide high quality customer service, actively cross-selling and executing customer requests over the phone.
To escalate through the correct channel complaints/issues which are unable to resolve.
Identify potential customer opportunities to deepen customer relationships.
To update clients on latest products, bank policies and procedures.
Maintaining client satisfaction for product presentation and information in availing bank facilities.

Éducation

Baccalauréat, Business Administration & Management
  • à Emirates College of Business Management
  • novembre 2005

Specialties & Skills

Telephone Skills
Client Service
MS Office tools
Customer Service
Administrative Skills
MS Office
CUSTOMER RELATIONS
CUSTOMER SERVICE
TELEPHONE SKILLS
Secretarial Skills

Langues

Arabe
Expert
Anglais
Expert

Loisirs

  • Reading, Travelling & watching movies