Senior Sales Associate
Adidas Emerging Markets
Total years of experience :12 years, 4 Months
shares customer service experience and trains selected team members to fine-tune their service skills
-guides and trains selected members of the team on basics core and seasonal products knowledge
-complies with store policies and procedures to maintain a safe shopping and working environment
(2 years 10 months)
-aware of store and individual targets and actively works to meet or exceed these by using all the
resources available within the store
-Meets or exceeds customer expectations and boosts sales and Brand experience by using appropriate
elements of the ADIDAS customer service model
-Creates an emotional connection with every customer by being a passionate and enthusiastic ADIDAS
Brand ambassador
-Complies with store policies and procedures to maintain a safe shopping and working environment
-Completes sales transactions quickly and accurately while adhering to cash protection procedures
-Minimizes loss by actively maintaining sales floor awareness whilst serving customers
-Collaborates productively and respectfully with team members to meet or exceed store goals
(1 year 5 months)
- Directs customers by escorting them to racks and counters; suggesting items.
- Advises customers by providing information on products.
- Helps customers make selections by building customer confidence; offering suggestions and opinions.
- Documents sale by creating or updating customer profile records.
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- Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
- Keeps clients informed by notifying them of preferred customer sales and future merchandise of
potential interest.
- Contributes to team effort by accomplishing related results as needed.
High Value Representative
Vodafone
Providing guidance in areas of professional matters as requested or needed.
- Applying FCR concept for all customer inquires.
- Follow up on all customer-related issues and provide timely feedback to Vodafone Egypt High
Customers.
- Provide customers with superior recommendations and actions, and be a driver for customer
satisfaction and Loyalty.
- Supporting corporate queue by handling SME authorized and end-users inquires.
- Supporting collection queue by handling collections inquires and bills explanation.
- Explore the required negotiation skills for making payments' deals when needed.
- Applicable directly coordinates with customers to assist them with any questions or issues arising from
their use of Vodafone’s business solutions and hardware.
(2 years 10 months)
- Greet the customer on the counter with warmth, courtesy & personalized greeting In low traffic
periods, meet the customer at the door
- Accurately handle cash accurately handle inventory full awareness with all retail applications
(Wincash, Siebel, Mint, Extranet, etc...)Interdepartmental communication to speed up the work's
completion Handling opening & end of day operation Provide retail's junior staff with all needed
operational support, Support retail outdoor activities & events when required
- Achieve sales targetsAchieve revenue targets across sell/up-sell when applied according to the
customer's type/segmentAchieve customer experience targets
Bachelor Of Arts Psychology Department