System Analyst -IBM Maximo
KDD
مجموع سنوات الخبرة :7 years, 9 أشهر
Manage Maximo EAM System administration and configuration modules, workflow development and administration
• Participated in all phases of project management lifecycle with required technical expertise
• Serve as contact between vendor and Maximo EAM System Users to resolve issues
• Suggested improvement procedures with regard to delivery of solutions and relevant documentation
• Provided Support in installation and maintenance of latest versions of Maximo applications
• Provided technical assistance for uploading of new data sets into Maximo to ensure data integrity and data standards
• Support all Maximo environments, including testing, development, pre- prod, training and production
• Provide support for sections using Maximo Mobility (EZMaxMobile)
• Apply, test and verify fixes/patches to Maximo EAM System
• Support and maintain Maximo EAM System reports
• Generating and handling pivot table reports.
• Develop and Generate BIRT Reports
• Collaborated with cross-functional teams to develop system solutions
tailored to business needs.
• Streamlined workflow processes by automating manual tasks, increasing team productivity.
• Provided technical support for end-users, resolving issues promptly and effectively.
• Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
• Designed custom reports for management teams, providing valuable insights into key performance metrics and facilitating informed decision- making processes.
• Facilitated training sessions for staff members on new software applications, promoting efficient adoption of new technologies across organization.
• Assisted project managers in creating accurate project timelines through careful analysis of task dependencies and resource constraints within system development initiatives.
• Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
• Conducted comprehensive system analyses to identify areas for improvement and optimization.
• Investigated system issues and implemented resolutions to reduce downtime.
• Developed diagrams to describe and lay out logical operational steps.
• Performed system analysis, documentation, testing, implementation, and
user support for platform transitions.
• Resolved or escalated problem tickets to resolve user issues.
• Gathered requirements and performed gap analysis through design
workshops with users.
• Troubleshot incidents reported by end-users to schedule system
changes and identify permanent solutions.
• Communicated and explained business requirements to team members
to understand and implement functional demands.
• Performed internal system acceptance to deliver well-tested
enhancements and meet business requirements.
• Enhanced project management skills by defining and presenting system
solutions and timelines for business needs or technical problems.
conducting discussions and labrtory tutorials
developing assignments, projects and exams
proctoring exams
providing weekly feedback to the module leader about student's progress throughout the tutorials
interacting with the students during the tutorials using practical applications in order to enhance thier creativity and increase thier level of motivation
Ranked 1st in BIT Department Graduation Project: Online Student Course Registration Awarded the best Project in Quality Management Course Awarded the best Project in Financial Management Course