Hady Hassan

Recruit, train, and supervise stafftomaintain high service quality and professionalism.

Overseehospitalityservices, ensuringsmoothworkflowin hotels, restaurants, orresorts.
Recruit, train, andsupervisestafftomaintain highservicequalityand professionalism.
Addressguestconcerns, handlecomplaints, andensureanoutstandingcustomerexperience.
Ensurecompliancewithcompanypolicies, healthandsafetyregulations, andqualityservicestandards.
Ensuretheavailabilityofnecessarymaterialsandsuppliesforefficientoperations.

Provided personalized Butler services to Top VVIP and VVVIP guests, including presidents,
prime ministers, ministers, and high-ranking officials from Arab and international countries.
Address guest concerns, handle complaints, and provide solutions to enhance the dining
experience.
Conduct training programs on customer service, etiquette, and restaurant policies.
Ensure dining areas meet sanitation, hygiene, and aesthetic standards.
Work closely with chefs and restaurant managers to maintain service efficiency.

Ensure the availability of necessary materials and supplies for efficient operations.
Work closely with kitchen, housekeeping, front desk, and event planning teams.
Manage staff or guest disputes professionally to maintain a positive work environment.
Prepare reports on customer feedback, staff performance, and business metrics to enhance
service quality.
Assist in event planning, promotional activities, and upselling hospitality services.

Oversee daily bar activities, ensuring smooth service, high-quality drinks, and compliance
with hotel standards.
Recruit, train, and schedule bartenders and servers to deliver exceptional guest experiences.
Interact with guests, handle complaints, and ensure customer satisfaction.
Manage beverage inventory, order supplies, and control waste.
Ensure compliance with health, safety, and alcohol regulations.

To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager. To be fully conversant with every dish served in the Restaurant and to provide explanations as requested. To communicate with other Restaurant staff and departments. To assist the Restaurant Manager and his Assistants in keeping the morale of the Team up through social and educational events. To make sure that Company Policy, the Vision Statement, and Departmental Objectives are followed and utilised at all times. To assist with mise en place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and in time allocated. To take responsibility for service in the area of the Restaurant under your responsibility during your shift. To assist the Restaurant Manager and his Assistants in the preparation and presentation of training programmes, briefings and SOPs. To report, monitor or handle small disciplinary matters. To be aware and promote all services offered in the Hotel. To ensure that all guest wishes are met so far as is reasonably possible. To ensure that all staff call guests by their correct name and title. To assist with the Restaurant administration as allocated at twice monthly Management meetings. To welcome, sit and take food orders from guests in the Lounge or Restaurant. To ensure that service is at all times performed in a professional manner following standards set. To ensure that the billing procedure is thorough, correct and signed at completion of each meal. To collate information and feedback while attending all staff briefings before each service. To obtain feedback from guests and to use this to improve service and to pass on such to the Restaurant Manager and his Assistants. To ensure overall responsibility of the running of your station, private function or room service

Supervise restaurant activities, ensuring efficiency in service and adherence to restaurant
standards.
Lead and train waitstaff, bartenders, and hosts to provide exceptional service.
Address guest inquiries, resolve complaints, and enhance customer satisfaction.
Ensure the restaurant meets health and safety regulations.
Work closely with the chef and bar team to ensure seamless service.

Oversee and assist waiters/waitresses to ensure excellent customer service.
Maintain restaurant standards in food presentation, order accuracy, and guest interaction.
Communicate guest preferences and special requests with the kitchen and bar teams.
Organize seating, manage reservations, and optimize table turnover.
Provide personalized service for high-profile guests.
Assist in onboarding and training new servers.

Address and resolve guest concerns professionally.
Ensure compliance with health, hygiene, and safety regulations.
Recommend menu items, daily specials, and promotions to increase sales.
Ensure accurate billing and assist in handling payments when required.
Communicate guest preferences and special requests with the kitchen and bar teams.

Delivered personalized Top VVIP butler services for high-profile guests, including presidents,
ministers, ambassadors, and senior government officials from Arab and international
countries.
Maintain seamless communication between service staff and culinary teams.
Uphold luxury service protocols and ensure staff adhere to hotel policies.
Address concerns professionally, ensuring guest satisfaction.

Ensure timely and accurate food and beverage service.
Optimize table turnover while maintaining a relaxed atmosphere.
Conduct training on service etiquette, menu knowledge, and upselling techniques.
Resolve any issues professionally to maintain customer satisfaction.
Maintain hygiene, sanitation, and compliance with health regulations.
Recommend menu specials, premium drinks, and exclusive services.
Ensure accurate billing and assist guests with payments when necessary.