Contact Center Manager
Advanced BusinessOrbit Road
Total des années d'expérience :5 years, 6 Mois
• Manage and monitor all activities of a call center on a daily basis.
• Ensure customer inquiries are answered promptly.
• Assist and support call center staff in handling customer traffic.
• Mentor, guide and assist call center staff to achieve set goals and objectives.
• Schedule and monitor all call center activities.
• Handle training issues of call center personnel.
• Ensure compliance of established procedures and regulations.
• Manage, upgrade and update customer databases.
• Review results with management and identify training needs.
• Maintaining up-to- date knowledge of industry developments and involvement in networks.
• Ensuring all relevant communication and data are updated and recorded.
• Coaching, motivating and retaining staff.
• Organizing shift patterns and the number of staff required to meet demand.
computer sciences and programming
managment
IT Infrastructure
Administration
customer service
Administration
Administration
exchange server administration and implementation
