-Operations: Oversee daily business operations and administrative infrastructure for a team of 330+ software engineers, QA, and product managers.
-Operational Agility: Redesigned and implemented Solarwinds (comprehensive IT management and network monitoring software used to track, maintain, and optimize IT infrastructure and PO generation) reducing operational bottlenecks by 90% along with the IT team.
-Budget & Financial Management: Manage an annual administrative budget successfully reducing overhead costs by 30% through rigorous vendor renegotiations. Managing reimbursements of all employees (Travel, Subscriptions, Food, Accessories) also managing petty cash expenses for smooth transition of daily operations. Coordination with banks, Employees account opening.
-Procurement: Direct the procurement and lifecycle management of all IT hardware, software licenses, and office infrastructure, ensuring zero downtime for development teams.
-Vendor Relations: Cultivated and maintained strategic relationships with key vendors (cloud service providers, hardware suppliers, internet service providers, Furniture suppliers, Daily commodities ), having strong negotiating skills ensuring high service level agreements (SLAs).
-Facility Management: Managed facility operations and administrative staff, ensuring a seamless workplace environment across floors and facilitating remote employees with all required accessories at door step. Looking after Maintenance/Installation/servicing of any company item/Asset (Civil, electric, Solar, Generator, ACs, Data Center). Solid experience of office renovation work with skilled interior designing
-Policy Formulation: Developed and rolled out updated company policies related to admin and operations, including data compliance guidelines, achieving 100% team alignment.
-Events Management: Spearheaded the planning and execution of large-scale corporate events like annual dinners upto 800+ guests with merchandise, seating, catering, advertisement, decor and ambience as per theme, technical hackathons, annual trips, day trips and team-building retreats to boost employee morale and retention.
-ISO 27001 Controls: Physical security parameters, Secure Areas, Clear Desk & Clear Screen Policy, Equipment sitting and Protection, Supporting Utilities, Asset Management, Secure Disposal, Vendor SLAs.
-External Stakeholders: Looking into legal matters and dealing with external stake holders (CDA, MCI, DMC etc)
-Traveling/Lodging and Transportation: Managing International travelling and lodging and facilitating employees air travel and visa services. Managing transportation and maintenance of the office vehicles and looking into excise matters.
-Networking and Data Center: Do basic networking, Cabling, troubleshooting and fixing of hardware. Also manage data center dev machines installations, uninstallations.
-Cross-functional Alignment: Collaborate closely with HR, Finance, IT and Engineering leads to align administrative support with sprint cycles, project deadlines, and hiring surges.
-Support Staff Management: Directly manage and mentor a comprehensive support staff ecosystem (including Security, Facility Maintenance, Housekeeping, and Logistics personnel), establishing clear KPIs and shift rosters to ensure flawless, round-the-clock operations across all floors.
- Company industry:
- Administration Support Services
- Job role:
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Information Technology