Sales Sr Supervisor
TUV Austria
Total years of experience :12 years, 1 Months
Manage Agents objectives by forecasting, scheduling, analyzing & initiating new sales initiatives according to the given KPI’s.
Monitor sales and services results. Analyze Sales KPIs and takes necessary steps in order to optimize sales performance.
Assure best service, product knowledge, awareness, and completing the sales contracts through face to face communication.Handling key accounts
Identify the needs for the team members’ development to improve selling skills.
Track, monitor and respond to competitor strategies.
Training product registration of SABER to clients
Dealing with SFDA registrations regarding cosmetics, medical device.
Dealing with testing laboratories Locally & globally .
Understands Sales strategies and able to provide advice to sales on the technical solution in order to win the deal or enhance the customer relationship.
Enjoys technical presentations / demonstrations on new products & enhancements to the end-users at company events or trade shows or via webinars to medium / large audiences.
Maximizes contribution with distinctive products and systems with existing customers and new customers.
Monitor competition and follow current developments.
Negotiates with end users and constantly review customer pricing.
Build an internal network with the assigned territory to be seen a key member of the sales management team.
Work closely with Partners and big SI’s.
Executes structured customer visits in order to meet key specifiers and sell products and initiatives according to TUV AUSTRIA Professional strategies.
Analyses market opportunity and devise a coverage plan to optimize turnover and distribution objectives with defined customers.
Evaluate and report all changed situations, trade and competitive activity to ensure Company maintains market awareness.
• Conduct outside-in analysis of market opportunities through primary and secondary research (including customer interviews, market surveys, and analyst reports).
• Perform direct Marketing and Sale activities to generate Sales as per agreed Sales and Marketing plan.
• Promoting & selling the company's products and solutions to customers.
• Conduct industry & Market research to identify new niches & value sources for clients.
• Respond to follow up Sales enquiries by mail, telephone and personal visits.
• Ensure that set volume targets are achieved within prescribed time limits and contribute to total area achievement.
• Establishing contact and developing relationships with potential clients.
• Maintaining relationships with clients by providing support, information, and guidance.
• Identifying sales improvements or new products.
• Develop, prioritize, and implement a comprehensive integrated communication strategy and tactical plan to support key marketing initiatives to drive Business development growth.
• Maintained and updated databases and paper catalog systems and provided product information.
• Analyze and evaluate the effectiveness of corporate marketing, communications and promotion methods, costs, and results at the Group level.
• Participated in weekly meetings with the management to improve the standards of the customer service and contributed with key ideas and feedback.
• Maintained and archived issue logs for internal audit purposes.
• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
• Analyzing and investigating price, demand and competition.
• Devising and presenting ideas and promotional strategies.
• Compiling and distributing financial and statistical information.
• Organizing events and product exhibitions.
• Provided quality service to customers and associates inquiring about the availability of products or status of orders.
• Handled customer complaints on a daily basis and provided closures to open issues.
• Obtained high quality service feedback from the customers and internal clients.
• Resolved customers issues and complaints within the given turnaround time (TAT) and avoided escalation of issues.
• Promoted new deals and packages to both new and existing customers.
• Maintained and updated daily records into clients systems.
• Provided excellent customer service through service encounters.
• Identify new marketing channels and drive their development in collaboration with SBU'S.
• Optimizing the current marketing spend to maximize ROI.
• Resolved complaints of customer on day to day basis.
• Direct sales and marketing to the customers and targeted customers for up sell
• Out bound calls for more sales and marketing about new product.
• Delivered exceptional customer service to clients.
• Answered incoming telephone inquiries
Specialties: Global Marketing Marketing Analyst Marketing Management Sales Management Strategic Marketing&Audit Branding Corporate Reputation Service Marketing Advertising and promotional strategies Marketing Leadership Project Management
Bachelors in Business Administration, Bahria University, Pakistan, 2012
