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Hafiz Muhammad Muzamil , IT Hardware & Technical Support Associate

Hafiz Muhammad Muzamil

IT Hardware & Technical Support Associate·Altaf Mobile

Pakistan

High school or equivalent, Pre-engineering

Work experience

Total years of experience: 2 years, 9 months

IT Hardware & Technical Support Associate

September 2023 - Present

Altaf Mobile

Sargodha, Pakistan

September 2023 - Present

​Served as the primary point of contact for technical support, handling customer inquiry management, device diagnostics, and service tracking.

​Executed hardware diagnostics, circuit troubleshooting, and operating system updates across multiple mobile and digital device platforms.

​Conducted clear, front-line technical communications in fluent English to translate complex technical problems into easily understandable solutions for clients.

​Managed daily service logs, inventory updates, and consumer documentation to ensure an organized workflow and quick resolution times.
Company industry:
Retail & Wholesale

Education

F.G Public School & College

August 2023

August 2023

High school or equivalent, Pre-engineering

Pakistan

F.G Public School & College

October 2021

October 2021

High school or equivalent, General Science

Pakistan

Skills

COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
ADVANCED MATHEMATICS
Intermediate
ADVANCED MATHEMATICS
Intermediate
COMPUTER REPAIR
Intermediate
COMPUTER REPAIR
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PHYSICS
Intermediate
PHYSICS
Intermediate
TECHNICAL COMMUNICATION
Intermediate
TECHNICAL COMMUNICATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TIER 1 TECHNICAL SUPPORT
Intermediate
TIER 1 TECHNICAL SUPPORT
Intermediate
English
Expert
English
Expert

Social profiles

Languages

English

Expert

Urdu

Native Speaker

Arabic

Intermediate

German

Expert

Hindi

Expert

Hobbies and interests

Hiking, outdoor fitness, and technical learning.