Jasnoor Singh

Delivered Tier 1/2 technical support to 100+ end users across multiple client environments, troubleshooting
hardware, software, network, and Microsoft 365 issues, achieving a 95%+ first-contact resolution rate.
• Administered Active Directory to manage user accounts, security groups, and NTFS/shared permissions,
ensuring secure data access for local and remote staff.
• Diagnosed and resolved critical LAN/WAN issues, including DNS failures, DHCP conflicts, and VPN
connectivity, to maintain 99.9% network uptime.
• Managed installation, configuration, and reprovisioning of 100+ hardware assets (desktops, laptops,
multifunction peripherals), ensuring 100% operational readiness.

Led a TPM 2.0 security upgrade initiative across 80+ endpoints, improving the organization's compliance
posture and saving $20, 000+ in avoided hardware refresh costs.
• Reduced repeat technical incidents by 25% by identifying recurring system breakdowns and authoring
standardized work instructions and knowledge base articles.
• Managed 150+ endpoints across Windows Server and Microsoft 365 environments, including Exchange
Online, OneDrive, and Azure AD/Entra ID.
• Executed onboarding/offboarding for 30+ users per quarter using Microsoft Intune for device provisioning
and security policy enforcement; coached Tier 1 technicians through escalated tickets.

• Developed Python and PowerShell automation scripts that reduced manual data-processing time by 30%.
• Built and integrated REST APIs and managed backend logic to ensure accurate data analysis .
• Collaborated in an Agile team using Git/GitHub for version control, code reviews, and CI workflows.