Hafiza Asma

 Manage the organization's workflows and operational processes.
 Ensure applications, admissions and procedures are handled efficiently.
 Monitor service quality and turnaround times.
 Set performance targets and monitor staff productivity.
 Recruit, train and mentor employees.
 Conduct performance reviews and provide feedback.
 Identify inefficiencies and implement operational improvements.
 Introduce automation and technology where appropriate.
 Ensure compliance with education and data protection regulations.
 Prepare operational reports for senior management.
 Handle complaints and service issues.
 Work closely with different departments to ensure smooth communication and collaboration.

• Taking orders from customers and providing them with accurate
information about menu items.
• Preparing food items according to recipes and specifications provided
by the restaurant manager.
• Handling cash registers and processing payments from customers.
• Cleaning the store and surrounding areas, including sweeping and
mopping floors.
• Participating in training activities to improve service skills and
knowledge of brand promotions and products.

• Provides administrative support to ensure efficient operation of office.
• Dealing with company website and social media.
• Updating students records in database and maintaining the database.
• Assigning specific job responsibilities of each team member to cover all
administrative duties properly.
• Arranges meetings by scheduling appropriate meeting times, booking
rooms for seminar.
• Arranges open days for the new students, visitors.
• Implement a successful updated training program for new office
employees to help improve staff retention.
• Systematically filing important company documents.

• General organization of the office including handling mail, printing
documents, assisting with internal department needs, coordinating
logistics for training and events.
• Exhibits polite and professional communication via phone and e-mail.