Automotive product trainer -non technical trainer
Almullagroup
Total des années d'expérience :12 years, 1 Mois
Automotive Product Trainer
Responsible for the following
Induction of
soft skills
service advisors
Spare parts sales
Cars sales
product knowledge
vehicle launch training
In addition to;
Facilitate interactive training sessions in accordance with performance standards
Responsible for performance improvement and product training within assigned dealerships
Identify opportunities for coaching sales consultants to manage & overcome objections & put knowledge into practice
Deliver extended learning with pre- & post- engagement activities & email communications
Working on special programme for VIP customers, assist the supervisor for compliant handling, Listen, explain and apply to customers inquires in terms of technical problems or ordinary service scheduels at high professional manners, proper exposure of job required, cost estimation, appointmnet allocation and delivery process.
Estimate repair/ service cost, explain full conditions allocate delivery dates and ensure of customer acknowledgmnet clearly .
Contact, explain and get customers approval for any addtional jobs for high security level.
• Working at TOYOTA ALSAYER GROUP as a service advisor.
• From 19/6/2012
• offically certified and had TSA certification on December 2012
• participate in skill contest 2014 as one of the top six on May 2015
• promoted as a master service advisor on november 2014
And assiset the supervisor in customers complaint handling and training the junior staff
• MOHARRAM BAKHOM CONSULTANT
From 01/07/2008 to 20/08/2008.
HVAC DEPARTMENT.
• RAVEEDO Consultant Office HVAC Dep.
Workshops & Courses
Mechanical engineer