هاجر كمال

• Conduct assessment centers, develop Personal Development Plans (PDPs) and assess progress for all employees
• Support, coach and provide employees and managers with professional advice on Human Resource issues, and ensure that Human Resource policies and practices are properly implemented
• Initiate and maintain an open communication channel with employees and managers; provide consultancy services to Human Resources Manager, Brand Manager and Country Manager when employees are promoted
• Perform field visits to stores on regular basis and address Human Resource issues with managers by coaching and providing advice on areas of improvement
• Review HR policies and procedures and recommend enhancements to the Group Learning & Development Department
• Supervise the performance appraisal process by ensuring proper implementation of the system, advising managers, and providing coaching sessions when necessary
• Conduct seasonal studies on different Human Resource metrics such as company turnover, probationary success, disciplinary actions, promotional rates and employee satisfaction survey; generate and analyze related reports and suggest action plans accordingly (using Oracle HRMS)
• Implement and maintain Disciplinary action Matrix in line with applicable policies and procedures and labor law
• Conduct Exit Interviews for leavers; generate and analyze reports related to separation
• Assist in the identification of high potential employees in order to create and manage pool of talent, and coordinate with the Training & Development department for their development needs

• Payroll generation, comission, basic and allowances
• Controlling and issuing company benefits: medical insurance, staff discount and uniform
• HR letters (salary transfer, salary certificates, ..)
• Setting headcount and store budgets
• Bonus calculation based on target sales, EBITDA, Mystery shopper and managers' working hours
• End of service settlements - indemnity calculation, annual leaves, ettc
Controlling staff attendance through validating working hours and entering leave requests

• Managing the stores in Kuwait: merchandising, stock taking, supervising cash counter, managing staff and store manager, uploading shipments onto POS, etc.
• Back-Office work for Kuwait operations: making and recording payments, recording sales, preparing salaries, sending weekly reports, proposing sale, monitoring goods movement for liquidation, etc.
• Managing the warehouse in Kuwait: receiving shipments, supervising the warehouse and goods, stock taking, making stock transfers, etc.
• In UAE: in charge of monitoring goods movement, reporting them, slashing prices and coordinating with Kuwait operations.

My role had two Parts,

A. Adminitsrative work: assissting staff in their daily work from recieving a customer application to processing it and then issuing an insurance policy. My tasks were:
1. Entering customer data on the system
2. Opening file for each customer and putting their information on it
3. Writing and sending reminder letters to customers

B. Project: the project was designed to create a new process to be followed in receiving the application to processing it. My tasks were:
1. Gathering all information on both processes old and new
2. Preparing soft copy flowcharts for each process
3. Preparing real-life flowchart for the new process to hang it in the staff room
4. Giving a presentation to top management at the end of my intern about everything I learnt and about the project.

Temp employee in E-branding and internal communications Department, doing the following:
1. Making sure the website was updated: sending latest photos, events, letters from CEO, promotions, and soon to the company in-charge so they would update our website.
2. Creating Newsflash using Microsoft Frontpage to send to employees about any event or offer or insturctions.
3. Assissting in organizing events sponsored by the company.

Trainee
1. Assissting staff in their daily work to process customer requests.
2. Filing documents,