Customer Success Manager
Morecreative Agency
Total des années d'expérience :10 years, 9 Mois
• Manage the client relationship for key accounts to include media research, media planning and media buying.
• Own day to day client communication with ability to translate client needs into campaign strategy and respond to client requests with flexibility.
• Problem solve, manage multiple projects, communicate with client and the team in a positive manner.
• Provide client with campaign reports by collection, analyzing and summarizing data.
• Review customer complaints and concern and seek to improve all aspects of the customer experience with the company.
• Build the marketing plan for the company
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Identifies the appropriate media channels where each product or service's marketing materials can be delivered to the public
• Tracks marketing strategy results closely and creates detailed reports with data analysis and other feedback
• Establishes marketing goals based on past performance and market forecasts
• Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
• Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
• Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
• Negotiate contracts and close agreements to maximize profit
• Develop a trusted advisor with key accounts
• Prepare reports on account status
• Develop new business with existing clients and identify areas of improvement to exceed sales quotas
• Build and maintain strong, long-lasting customer relationships
• AFRICA Marcom member; responsible for the education department to raise awareness of Swagelok products
• Gathering market intelligence with regards to market situation and trends.
• Conducting and analyzing region based direct distribution channels based on the market needs and making use of the right marketing tools and sales actions
• Responsible for overseeing complex multi-channel campaigns and working with sales manager to create innovative marketing strategies.
• Manage social media accounts and campaigns
• Design and update the company website
• Utilize Microsoft Dynamics CRM for marketing campaigns.
• Manage print inventory for all department events and meetings including printed collateral and banners
• Manage email marketing campaigns for brand awareness and generate leads
• Create and conduct customer surveys.
• Design and edit email templates
• Design the letterhead and printing all kind of materials.
• Ordering goods for the warehouse from the manufacturing plants
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Build sustainable relationships of trust through open and interactive communication.
• Order-related customer and vendor correspondence
• Attracts potential customers by answering all the questions for our products and service in a co-operate with the sales engineers.
• Handling customer’s requests and trying to find their needs with best delivery and price.
• Opens customer accounts by recording account information.
• Keep records of customer interactions, process customer accounts and file documents.
• Following up with the Freight Forwarder agreements and renew if needed.
• Responsible for purchasing the stationary items.
• Stock supervisor
• Handling all filling process.
• Writing all kind of presentations
Faculty of Arts (Mass Communication Department /Public Relation and advertising) Ain Shams University, Egypt