Operations Manager
Commercial Bank of Dubai - CBD Financial Services
Total years of experience :18 years, 8 Months
• Operational Leadership: Managed and monitored day-to-day back-office, settlement, and operational support functions, ensuring timely and accurate processing of transactions, and managed portfolio reconciliations between internal system and market system.
• Regulatory Compliance: Ensured compliance with Securities and commodities authorities SCA, Markets, CBD, and CBDFS regulations, coordinated with external authorities, and prepared regular monthly reports.
• Process Optimization: Conducted regular reviews of operational procedures and implemented improvements to enhance efficiency, reduce risk, and optimize workflows.
• Project Management: Participated in and managed multiple projects, coordinating with various stakeholders, and ensuring successful implementation.
• Documentation & Training: Developed comprehensive operating procedures and guidelines and participated in new hire onboarding and training.
• Financial Reporting: Prepared Financial Statements investment disclosure notes in consultation with external auditors.
• Communications: Proactively engaged and collaborated effectively with compliance, IT, accounting, legal counsel, and system vendors to gather requirements, address concerns, negotiate contracts, and implement solutions that met both business needs and regulatory standards.
• Clients Services: Provided support for investment-related and customer service activities, ensuring timely response to internal and external customer queries. Ensured timely settlements with markets and daily monitoring for VIP clients.
Operations Management:
• Led operational oversight of settlement and accounts functions, ensuring full compliance with SCA, market, and regulatory requirements.
• Streamlined trade execution, settlement, and account management processes, significantly reducing errors, and enhancing operational efficiency.
• Mitigating potential risks and ensuring accurate transaction processing which conducted thorough reviews of vouchers, stock transfers, and registry transfers.
• Prepared comprehensive monthly reports for SCA submission and provided timely management reports on key performance indicators.
• Empowered and trained Customer Service Officers on best practices and ensured seamless account opening processes.
• Expert in online trading platform, collaborated with IT on enhancements, resolved client inquiries on accounts, trading, and technical issues.
• Expertly explained complex financial instruments and provided clear, concise explanations of forex derivative contracts (futures, options, CFDs) and commodity contracts (gold, crude oil) to diverse clients, ensuring a thorough understanding of risks, benefits, and trading strategies.
• Developed deep expertise in the features, benefits, and risks of forex and commodity products, enabling clients to make informed investment decisions.
• Opened and managed client accounts efficiently, ensuring accurate data entry and timely processing.
• Resolved inquiries, addressed complaints, and provided technical assistance to both standard and VIP clients.
• Executed orders, maintained records, and collaborated with internal teams to ensure smooth service delivery.
• Researched local equities to ensure accurate and compliant guidance for clients.
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