Fatma Ibrahim

Meeting with assigned clients when needed and perform an initial assessment of a problematic situation.
Supporting customer in their business by providing guidance and develop alternative solutions.
Organizing and executing assigned business projects on behalf of clients according to client’s requirements (recruiting,
financing, promotional campaigns, logistic etc.) according to client’s requirements.
Recommend appropriate strategies and logistics to increase business opportunities.

Attain sales target of more than 2.5 million AED each year. Organize creation, communication and implementation of the organization’s vision, mission, and overall direction. Lead, guide, direct, and evaluate the work of 8 employees in the events section and 5 employees in logistics. Maintain awareness of both the external and internal competitive landscape, opportunities for expansion, customers, new industry developments and standards. Manage and assess all human resource functions. Oversee the creation of advertising and marketing strategy for events. Manage all marketing and Public Relations. Manage relationships between clients and suppliers, performers, exhibitors and agents.

Responsible for birthday parties, wedding parties and other corporate events. Worked closely with the client and design teams for the parties’ concept and implementation. Negotiated contracts suppliers to secure greatest profit margins.

Organized Etisalat’s participation in the Dubai Shopping Festival (DSF) for 2000, 2001, 2002. Coordinated the input and participation of the numerous Etisalat business units. Secured sponsorships from third parties. Responsible for discovering third party budget enhancers. Supervised all aspects of Etisalat’s physical presence at DSF including but not limited to, supervised work force, advertising agencies, suppliers and negotiated with all levels of management throughout Etisalat, partner companies and government agencies. Nominated to act as main coordinator for Gitex, Dubai 2003- The Annual Meetings of the Boards of Governors of the World Bank Group and International Monetary Fund, Etisalat’s “Talk Business 2003 & 2004”, “Sea-Me-WE4” Launch event, yearly business center meeting and Etisalat projects during Dubai shopping festival in 2000, 2001, 2002.

Chosen from among 5, 000 employees to take this position. Built strong communication skills and trust between the company and the clients while maintaining high standards of customer service. Coordinated customer requests between different departments. Provided understanding of the customers’ needs and articulated the ability of the company to meet those needs with available products and services. Responsible for 28 employees.

Customer coordinator between Dubai main office and 6 business branches in Dubai. One of two employees authorized to create the weekly report for all Etisalat Dubai income. Chosen to participate in profit building team. Reached one million dirhams in four months. Created daily fault reports. Delivered year-on-year efficiency improvements within own area of responsibility and actively supported organization-wide approaches relating to efficiency and cost savings.

Organized and trained all staff for the hospitality rolls. Developed and managed in house training for 20 employees per month. Ensured all tasks were completed within the project budget and timeframe. Organized and developed the food and beverage services. Met customer expectations, food and hygiene standards. Dealt with high traffic environments. Managed clients’ expectations.

Processed payments as well as service requests for personal accounts, businesses and VIP accounts. Coordinated logistics of cash to bank deposits. Monitored daily transactions in account section.

Managed product/service mix, pricing and margins. Maintained and developed existing and new customers to optimize quality of service, business growth, and customer satisfaction. Attended and presented at external and internal customer meetings to aid business development.

Supervised teachers’ affairs. Oversaw the schools interpretation of the curriculum. Enforced positive student and teacher relations. Managed parent relations and student enrollment. Taught kindergarten curriculum, English, Arabic and Physical Education.