IT Supervisor
Khaadi
Total years of experience :3 years, 4 Months
• Software Installations and Configuration.
• Windows, Microsoft Office, Outlook, Antivirus Installation.
• Troubleshooting of Software's.
• Driver's Installation.
• Troubleshooting of Network, WLAN configuration (intra-network & outer-network).
• Domain Issues.
• Password Issues
• Backup & Recovery.
• Administering of CCTV Camera's Projection
• Troubleshooting of Projector.
• Hardware Installation and Configuration of PABX, IP Phone, Attendance Machine, ATM Card Machines, Bar Codes Machines for stores.
• Supervision on Electricity, Alarm & network related Issues.
• Issue handling remotely (Ammy Admin, Remote desktop, Team Viewer).
• Supervision on all North region (Mandi Bahauddin, Mirpur, Islamabad, Rawalpindi, Peshawar).
• Administering Windows Server 2008/R2 2012/R2 (User Profile, Passwords, Backup, Group Policies)
• Configuration and Management of MS Exchange sever.
• Implementation, Maintenance & Administration of CCTV Cameras Project.
• Possess and maintain experience with Virtualization (VMware) system management: end-user support.
• Administering VM’s by Single Cloud.
• Configuration and updating of (CSP) Customer service platform.
• Configure and manage VPN connectivity of remote sites.
• Check and maintain regular backups and disaster recovery procedures.
• Check and update Antivirus (Semantic, MacAfee and MS Essential) software for all systems under management.
• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
• Ability to maintain the cleanliness, order, quality and efficiency of the I.T. assets under control of the I.T. System Administrator.
• Resolving workstation issues, like internet connectivity issues, login issues.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and TCP/IP networking protocols.
• Analyze and troubleshoot software and hardware issues.
• Replacing parts as required.
• Setting up new user’s accounts and profiles and dealing with password issues.
• Responding within TAT limits to call-outs.
• Extensive technical support to customers via phone calls, email and through tickets.
• Help customers identify and resolve issues pertaining to WLAN configuration, IE configuration and domain registration.
• Write and maintain system documentation, system problems and resolutions for future reference.
• Experience to maintenance & configuration of (laser and Xerox) printers and scanners.
• Research and identify new technologies that may benefit the organization.
• Ability to independently tackle the client and provide satisfactory solutions.
• Ability to work with team members.
• Administering Windows Server 2000 & 2003 (User Profile, Passwords, Group Policies)
• Implementation, Maintenance & Administration of CCTV Cameras Project.
• Configure and manage VPN connectivity of remote sites.
• Resolving workstation issues, like internet connectivity issues, login issues.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Analyze and troubleshoot software and hardware issues.
• Replacing parts as required.
• Setting up new user’s accounts and profiles and dealing with password issues.
• Provide technical support to customers via phone calls, email.
• Help customers identify and resolve issues pertaining to WLAN configuration, IE configuration and domain registration.
MAJOR: Digital Logic Design, Microwave Engineering, Radar and Navigation Aids, Signal and System, Discrete Signal Processing, Digital Image Processing
Major: Telecommunication System, Mobile Communication, Measuring Instrument, Digital Communication system.
Major: Science
