• Managed end-to-end export documentation and shipment lifecycle across USA, Canada, Mexico,
South China, and North China trade lanes — ensuring full regulatory compliance, zero customs holds, and
consistent on-time vessel departures in alignment with MSC operational standards.
• Independently owned the Canada trade lane with complete accountability — managing the full
documentation cycle from booking confirmation, cargo verification, and SI validation through B/L issuance,
amendments, telex/express release, and final cargo clearance, with zero supervisory dependency.
• Administered the Mexico export process end-to-end — aligning documentation with SAT customs
regulations, validating HS codes under the Mexican Harmonized Tariff Schedule, and coordinating with local
freight forwarders and customs brokers for seamless cross-border cargo movement via MSC services.
• Managed MSC CRM case operations across USA, Canada, and Belgium — raised, tracked, escalated,
and closed shipment queries, B/L disputes, and documentation issues within SLA; maintained structured
case records ensuring complete audit readiness across all three markets.
• Processed and governed DG (Dangerous Goods) / Hazardous Cargo bookings in strict compliance
with IMDG Code —validated UN numbers, packing groups, MSDS/SDS documentation, and emergency
contacts; secured carrier approvals prior to vessel cut-off with zero compliance violations over tenure.
• Coordinated freight rate quotations and pricing discussions for key accounts in collaboration with MSC
sales teams — delivered Incoterms 2020-aligned cost breakdowns (FOB, CIF, DAP, EXW, DDP) that
supported deal closures and long-term account retention.
• Conducted internal documentation audits — systematically reviewed B/Ls, HS codes, cargo
descriptions, and shipping instructions; identified recurring error patterns and implemented corrective SOPs,
measurably reducing amendment rates and documentation rejections.
• Generated and presented operational pull reports — covering shipment volumes by trade lane, case
aging, error rate trends, amendment frequencies, and turnaround time metrics to senior management,
enabling data-driven decisions on resource allocation and process improvements.
• Designed and delivered structured onboarding training for newjoiners covering MSC export
documentation workflows, CRM systems, DG compliance, and trade lane-specific processes — significantly
reducing ramp-up timelines and improving early-stage accuracy.
• Orchestrated multi-stakeholder coordination across freight forwarders, NVOCCs, shipping lines, port
authorities, customs agencies, and internal MSC operations teams to resolve cargo discrepancies, lift
documentation holds, and ensure smooth container movement.
• Verified vessel scheduling, container tracking, HS code classification, and cargo description
accuracy for all outbound shipments — proactively flagging risk items to prevent customs stoppages,
carrier penalties, or documentation rejections ahead of port cut-offs.
• Maintained a high-integrity digital documentation repository across all trade lanes and CRM platforms
— contributing to sustained reductions in error rates, consistent SLA compliance, and improved customer
satisfaction scores across MSCs global account base.
- مجال الشركة:
- التوزيع والخدمات اللوجستية وسلسلة التوريد
