Supply Chain Coordinator
SWITCH MADE
مجموع سنوات الخبرة :16 years, 3 أشهر
Responsible for the raw material purchasing and time delivery of materials needed, receiving and
checking purchased orders against inventory records and stock on hand, communicating relevant
changes in products. coordinating with factories and production department, preparing reports
regarding Supply Chain activities and associated costs, negotiating prices and contracts with the
suppliers, maintaining, and updating records of purchased products, delivery information and invoices,
Quality control after production. Managing deliveries, negotiating rates with different forwarders,
issuing shipping documents, coordinating with our warehouse
Supporting the sales team, processing RFQ`s, sending quotation and providing technical information to the customers regarding our products, processing orders and sending proforma
invoices to the custome, following up deliveries with the supply chain department and sending
delivery schedules to the customers, following up the payments and sending soa to the customers. Managing and following up the samples requests, After sales. Updating, managing and controlling the internal CRM (ODU). preparing monthly reports
based on the internal KPI`s
Supporting the area sales manager and business director with customer service and treatment; Processing RFQ’s including internal technical clarification, creating commercial offers with price calculations in accordance to supervisor’s approval and instructions, Control orders, clarifications and follow up, claim processing, establishing price lists and creation of sales statistics according to instructions of supervisor, entering customer info into database, Preparation of customer visits or business trips of manager including visa application processes, Delivery time information in collaboration with internal departments, Coordination of delivery times and schedules and lead time control, payment control, credit limit check, follow-up and credit limit increase, payment terms and conditions coordination such as L/C, CAD, etc.., Customer service and treatment in all today’s communication facilities (email, fax, phone), Creation of Power point and other MS Office documents
Opens customer accounts by recording account information, attract potential customers by answering products and services questions, suggesting information about other products and services, resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem selecting and explaining the best solution to solve the problem, maintains financial account by processing customer adjustments
Following up orders, interface between clients and mandates (INACSA, RADICI, NOYFIL, NEW COCOTE ….)
Administrative and sales management, transport disputes and payment incident, samples, stock management, following up customers claims
Following up orders, interface between clients and mandates (INACSA, RADICI, NOYFIL, NEW COCOTE ….)
Administrative and sales management, transport disputes and payment incident, samples, stock management, following up customers claims
Typing and following up export orders (Europe customer’s portfolio
Consignment stock and transport management, transport dispute (goods return), payment incident, following up samples request
Orders and delivery management of customers portfolio (Paris and Centre), following up deliveries with our logistic collaborators, delivery disputes, following up outstanding orders, stock management, payment incident ….
Orders management (after sales and spare parts), performing commercials offers, international shipping management (CREDOC, incoterms ….), translation of technical documentation, administrative and sales management, organisation of seminars, internal audit ISO9001 : 2000, nonconformity management .....
management of sample group, management of medical and marketing survey, updating web site
Market research of Tunisian market (competitors study, identification of automotive market and measurement),
Updating commercial data base, treatment and follow up orders (spare parts and after sales), Performing offers, management of international shipment (incoterms, CREDOC, transport management, terms of payment), following up export business, stock management, following up payment incidents and transport dispute, link between customer and the company.
Phoning, time management, business trip management, invoicing, updating data base….