HAILA MOHAMMED

hotel management and the organization of hotel departments, their functions and the roles involved. The diploma also covers food and beverage services and its relationship to other hotel departments. how to create a comparative form of one-syllable and two-syllable English adjectives; vital for recommending and comparing dishes. You will also learn how to form the passive voice of a sentence and use it for describing restaurant dishes. This is important because it helps diners focus their attention on the food. You will also learn that on many English restaurant menus there are French words and phrases, so the staff must also be familiar with some French terms to describe certain dishes.

This diploma can benefit retail staff, hospitality workers and public servants who want to become more adept at providing friendly and competent customer service. We can also help business managers, owners and entrepreneurs who want to implement effective customer service programmes in their organizations. Sign up to learn the secrets of excellent customer service and take the next step in your career.