Motorcycle Brand Manager
AGMC
Total years of experience :20 years, 2 Months
• Managing my sales team, as well as giving them their individual monthly targets & working hours’ Scheme in weekly basis. Sales meeting once a month or whenever needed to revise the sales plans & KPI’s.
• Buying & selling second hand bikes by trading in with our clients.
• Ordering, costing &pricing motorcycles. That applies follow up with Euro exchange rate
• Process motorcycles purchase orders. Follow up with the delivery process and arranging payments to the factory in coordinating with the accounts department.
• The showroom display for cars & motorcycles.
• Ordering parts, accessories & riding gear.
• Placing special promotions based on the market demand & competitors’ prices.
• Daily sales reports for motorcycles, parts & accessories.
• Monthly report for parts/accessories stock availability.
• Managing the Service centre & workshop.
• Follow up with the service team in doing PDI (Pre Delivery Inspection) for the new arrival motorcycles.
• Fleet & Government sales management (usually it has to be special order).
• Managing & operating the entire marketing campaigns & motorcycles’ exhibitions.
• Organising Product Knowledge Trainings for the sales staff whenever we receive new models of motorcycles.
• Organising Technical Trainings for the technicians whenever we have new technologies on the new models of motorcycles.
• Provide sales team customers’ feedback.
• Complaints handling and problem solving.
• Ordering catalogues and other literature for the showrooms.
• Ensuring the highest level of customers’ satisfaction.
• Encouraging and maintaining high level of team spirit.
• Looking after the Demo motorcycles &replacing them by new models whenever needed
• Directing the BMW Motorcycles Club, creating new activities & organizing international bike trip once a year.
Achievements include:
International government deal is pending for 2010 (Jordanian Government).
Expected sales volume of 250 motorcycles in 2010.
• Managing my sales team, as well as giving them their individual monthly targets & working hours’ Scheme in weekly basis. Sales meeting once a month or whenever needed.
• Prepare sales & strategic plans to implement the sales objectives.
• Ordering cars & motorcycles from the factory as well as putting the right specifications according to the customers’ demand.
• Costing cars & motorcycles. That applies follow up of the Euro exchange rate.
• Pricing & placing special promotions based on the market demand & competitors’ prices.
• Process cars & motorcycles purchase orders. Follow up with the delivery process and arranging payments to the factory in coordinating with the accounts department.
• The showroom display for cars & motorcycles.
• Organising Product Knowledge Trainings for the sales staff whenever we receive new models of cars or motorcycles.
• Complaints handling and problem solving.
• Fleet & Government sales management (usually it has to be special orders).
• Creating financial plans threw banks for retail & fleet customers.
• Ensuring the highest level of customers’ satisfaction.
• Providing excellent customer support and achieve the plan of customer’s loyalty and retention.
• Provide sales team customers’ feedback.
• Follow up with the service team in operating PDI (Pre Delivery Inspection) for the new arrival cars & motorcycles.
• Involved in marketing campaigns in co-operation with the marketing department.
• Looking after the Demo cars & motorcycles and replacing them by new models whenever needed.
• A part of the on board team of the MINI Club & BMW Motorcycle Club.
Achievements include:
Sold 25-30 cars on average per month in 2009 (330 per year).
Sold 15-20 motorcycles on average per month in 2009 (210 per year) including international government deals for Motorcycles in 2009 (Jordan & Congo).
Outstanding customer satisfaction- 2009 92% in customer service satisfaction enquiry
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• Managing my sales team, as well as giving them their individual monthly targets & working hours’ Scheme in weekly basis. Sales meeting once a month or whenever needed.
• Ordering, costing & pricing motorcycles.
• Ordering parts, accessories & riding gear.
• Buying & selling second hand bike by trading in with our clients.
• Encouraging and maintaining high level of team spirit.
• Involved in the entire marketing campaigns.
• Looking after the Demo Motorcycles & replacing them by new models whenever needed.
• A part of the on board team of the BMW Motorcycle Club.
Achievements include:
Sold 10-15 motorcycles on average per month in 2008 (150 per year).
• Selling motorcycles, ATV’s, jet sky’s, out board engines & generators.
• Arranging financing, insurance & registration for the motorcycles.
• Training our clients on driving motorcycles & ATV’s.
• Training new sales staff.
• Part of the On Board team of the YAMAHA Club.
Achievements include:
Sold 30-35 products on average per month.
AED 5.5 million in profit for the company within the served time frame.
• Selling motorcycles, ATV’s, jet sky’s, out board engines & generators.
• Arranging financing, insurance & registration for the motorcycles.