هيثم سراج

Leadership and Team Management:
•Provide strong leadership and guidance to a team of approximately six staff members, including recruitment, training, coaching, and performance management.
•Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
•Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.
Operations Management:
•Support in setting up the branch resources, systems and processes.
•Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, and transportation.
•Ensure compliance with relevant regulations, industry standards, and company policies and procedures.
•Monitor and analyze operational performance metrics, implementing improvements to enhance efficiency and productivity.
Sales:
•Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization.
•Identify new business opportunities, build relationships with clients and partners, and expand the customer base.
•Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue.
Customer Service:
•Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.
•Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.
•Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions.
Financial Management:
•Develop and manage the branch's annual budget, closely monitoring expenses and revenue to ensure financial targets are met.
•Review and analyze financial reports, identifying areas for improvement and implementing cost-saving measures where possible.
•Collaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation.

Develop new business prospects in existing markets or create new markets for goods or services in collaboration with
outside partners.
• Maintained profitability by supporting budgetary planning process and providing investment recommendations.
• Reviewed customer feedback to accurately identify areas of improvement.
• Implemented customer engagement strategy that boosted customer loyalty by 90%.
• Used various prospecting techniques to identify sales opportunities in global market.
• Maximized margin by using effective negotiation techniques.
• Built and maintained customer relationships by scheduling weekly sales calls and site visits.
• Developed new business opportunities that resulted in 65% company revenue growth.
• Established sales targets and developed and implemented plans to meet them.
• Negotiated contracts, securing optimum conditions for business expansion.
• Identified business growth areas, analyzing market and resource data.
• Supported risk management and mitigation at operational, commercial and technical levels.
• Improved company performance by reviewing, analyzing and developing operational processes.
• Devised clear strategy on customer engagement, operational delivery and commercial excellence.
• Collaborated with internal and external stakeholders, communicating and meeting contract requirements.
• Monitored plans to meet deadlines, budget and quality standards.
• Sourced services and resources needed, negotiating costs with external stakeholders to ensure project completion. • Resolved customer issues, disputes and claims during pre- and post-contract phases.
• Reported on and executed risk management, identifying, monitoring and valuing risks

* Implement a sales technique called "Sale" to make sure that your sales goals are met.
* Provide sales lead and support to reach our sales and business development goals to maximize employee expertise,
quality techniques, and strategic objectives.
* Manage staff motivation and development to maximize and maintain sales performance, profitability, and customer
happiness.
* Create, manage, and maintain connections with new and current key clients to increase data connection sales.
* Inform the workforce about Internet and data services.
* Create and carry out a successful strategic sales plan.
* Prepare sales, cost, and business performance plans and forecasts according to management requirements.
* Make business cases and research prospective new locations.
* Pursue and aim for new clients and sales possibilities, and start an action plan to approach and land new business.
* Analyze the demands of the allocated accounts' businesses and make suggestions for improvements and automation
that would increase profits link together with the business development department
* Report accomplishments to the regional manager and talk about challenges and find out the proper solutions.

* Review all sales orders to ensure they adhere to the business rules.
* Check the system for the accuracy of activation requests.
* Keep in touch with the operation team to ensure that all system requests are submitted by the SLA deadline.
* Obtain any client inquiries and complaints, and address them with the appropriate departments.
* Launch the archiving program, and then save all order documents.
* Make daily operating and sales reports for the Western Region.
* Take care of directly the western regional IPHONE shop and orders for all STC channels
* Manage the important accounts' clients and produce new sales.
* Increase sales and customer base to meet both personal and business objectives.
* Create estimates for clients.
* Activate all customer orders in the STC systems.
* Obtain client complaints and manage them with the appropriate departments until the problems are resolved.

* Align the department's business plan with the corporate goals.
* Examine the customer contracts through the sales department and send them to the activation department.
* Obtain client complaints and fix any problems.
* Send monthly bills to consumers for payment.
* Visit the closed accounts to persuade them to return by offering a unique deal and a new SLA.
* Follow up with bad-debt consumers to collect all owed sums.
* Manage the important accounts' clients.
* Identify new clients, entice them to use our services, and lure them away from other service providers.
* Create estimates for clients.
* Obtain client complaints and address issues raised by customers.

* Training new sales representatives on the sales skills and the way of public selling a company's product especially.
* Supervising on the sales representatives graduates from the training course and follow their performances.
* Management of the Telemarketing department.
* Organize weekly meetings for sales representatives to discuss the achievements and develop the level of sales.