IT Audit Manager, Fraud Manager
MEDGULF
مجموع سنوات الخبرة :21 years, 7 أشهر
• Managing the IT audit team within MEDGULF.
• Planning of audit department three-year plan.
• Performing all IT audit understandings of IT and related business systems activities.
• Performing all IT audit program planning activities including risks definition, controls identification and test requirements.
• Managing the implementation of IT audit program for various aspects over the different IT functions, applications and infrastructure.
• Management and development of IT audit reports.
• Review and approve of IT security and general policies.
• Follow up and closure of findings with the IT department over the audit reports.
• Managing the fraud unit within the company.
• Development of organization wide anti-fraud management strategy, process and procedures.
• Investigation, auditing and recommending actions for any fraud case within the organization.
• Managing the reporting of all fraud cases within the company to the board of directors.
• Responsible of the staffing for the IT audit team.
• Liaising and consulting with HR, legal and compliance departments over fraud and audit investigations, findings and recommendations.
• Managing the IT infrastructure, data center and call center operations within TCC Company.
• Managing the hosting solution provided to TCC customers.
• Pricing, evaluating and managing the customer relation with TCC IT dept.
• Generate and deliver the service level reports to the customer as per the service level contract.
• Develop and implement the change and release management processes.
• Review of service level contract with the customer regularly.
• Ensure that customer satisfaction is met.
• Managing the provided SLA’s to the customer as per the service level contract agreed.
• Managing the service delivery function within the project operation department where it includes change and release management.
• Managing the Information security function within the project operation department.
• Managing the business continuity function within the project operation department.
• Generate and deliver the service level reports to the customer as per the service level contract.
• Develop and implement the change and release management processes.
• Review of service level contract with the customer regularly.
• Enhance the operations services availability within the project operation’s department.
• Ensure that customer satisfaction is met.
• Responsibility before the CIO for the delivery of reports and analysis of IT changes over the year.
• Managing a team of two for the evaluation, analysis and approval of any IT change to systems.
• Management, development and enhancement of IT change process, procedures and policies.
• Management and enhancement of change management process on the bank related tools.
• Delivery of awareness program to the IT regarding change management process and how to release changes.
• Management of IT staffing including recruitment, supervision and development in the field of change management.
• Ensuring that the IT infrastructure and applications are compatible with variety of standards such as ISO 27001 and PCI.
• Development of change process KPIs and ensuring their achievement.
• Design and assistance of the integration between change management process implementation
• Accountable before the CIO and CEO for the implementation and sustainability of the IT Service continuity and disaster recovery site.
• Responsibility of representing IT in Alinma BC Steering Committee and Crisis Management Team chaired by the CRO and the CEO respectively.
• Orchestrated a team of 12 subject matter experts in multiple disciplines for the purpose of designing, building and commissioning of Alinma Disaster Recovery Center (DRC).
• Managed the development of Alinma IT DR strategy based on business requirements.
• Managed the process of establishing mapping all IT DR systems to the business Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
• Managed the process of creating the high level and low-level designs for each system to be available in the disaster recovery data center.
• Managed the process of creating DR plans for systems to be available in the disaster recovery site.
• Managed the creation of the needed infrastructure in the disaster recovery site in terms of network, storage, servers and cabling.
• Managed the deployment, component testing and integration testing of all applications to be available in the disaster recovery site.
• Managed the creation of the of service continuity framework within alinma IT in terms of policy, standards, processes and procedure in accordance to ITIL standards.
• Managed the overall testing of the disaster recovery where this includes a full scale testing of people, processes and IT systems.
• Managing the IT service continuity function within the IT department.
• Managing the process of introducing new applications and services within the bank to the disaster recovery data center.
• Monitoring of major incidents to the IT infrastructure and reporting to both IT management and business risk group.
• Management of the of service continuity framework within Alinma IT in terms of policy, standards, processes and procedure in accordance to ITIL standards.
• Management of the service continuity regular tests of the bank services in the disaster recovery with the business and IT.
• Management of the service continuity plans for the different applications and the overall IT disaster recovery plans.
• Management of the IT availability process and production of the availability reports.
• Assistant project manager of IT enterprise management team for the implementation of all tools and ITIL processes in the project scope such as incident management, release management, user acceptance testing, change management, etc…
• Responsibility before the project manager on the complete technical path of the project in respect to delivering the needed hardware and infrastructure as well as the customizations of the processes into their related tools.
• Assistance into the creation of all related IT policies, procedures and processes.
• Participation in the design and development of several processes such as change management, incident management, release management, etc…
• Management of the component, functionality and UAT testing for all of the IT service management suits.
• Management of service desk unit covering the entire central region and serving more than 4000 employees.
• Management of Incident management unit and the quality control of incident resolution.
• Responsibility before the IT Department manager for the delivery of trend analysis reports for the incidents within the central region.
• Review, evaluate and manage the vendor’s payments and contracts that are related to IT support.
• Budgeting and planning of all end user equipment’s requirements such as PC’s, printers, etc…
• Actively participated in the initiative of consolidation of all helpdesk procedures around the kingdom.
• Administration of helpdesk tools used. (Custom Oracle application, Remedy)
• SLA management, monitoring, coordination, training, reporting and development in central operation area with relation to the company SLA team.
• Building and maintaining a network to remotely manage and maintain communication and network devices for STC.
