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haitham amer, senior service manager

haitham amer

senior service manager ·عبداللطيف جميل للالكترونيات

Saudi Arabia

Bachelor's degree, commerce

Work experience

Total years of experience: 28 years, 8 months

senior service manager

May 2021 - Present

عبداللطيف جميل للالكترونيات

Riyadh, Saudi Arabia

May 2021 - Present

Company industry:
Installation & Technical Services
Job role:
Maintenance, Repair, and Technician

maintenance director

January 2012 - April 2021

Tamkeen’ Company

Jeddah, Saudi Arabia

January 2012 - April 2021

Industry: Home appliances Retail/Wholesale.
Managing 6 branches setup and implementing strategies.setup KPI, plan and constructing new Branches plan all needed civil work.
Manage 130 employees (spare parts management, Call center representatives, Engineers, technicians,
supervisors, administrators, drivers, workers).
Follow up Daily Progress KPI results, reports and work flow for main center and branches, , Call center Reports, happy call servay,
Follow up region managers, QA reports for
1- Electronics 2- HVAC -3- HA
setup kPI, Planning and Follow up spare parts warehouse management (ordering- shipping - receiving - coding - pricing -
racking) (branches activity -sales movements).
Frequently reports, RMA reports, warranty compensation and claim requests for
deferent factories.
Setup technical training plans and seminars indoor/ outdoor.
Manage technical reports for defect products and evaluation for new products samples.
Manage & follow up Damage products warehouse (receiving, diagnosis, repairing, or dismantling).
handle MCI complains and governmental regulations.
conducting and attending factory's meetings worldwide and locally.
plan work flow and system analysis for CRM system.
Company industry:
Primary, Prep, & Secondary School
Job role:
Maintenance, Repair, and Technician

kingdom services general supervisor

May 2011 - October 2011

Dan Electronics Co

Jeddah, Saudi Arabia

May 2011 - October 2011

Company industry:
Retail & Wholesale
Job role:
Engineering

supervisor

May 2011 - October 2011

Dan National Electronics Co

Saudi Arabia

May 2011 - October 2011

Company Industry: Home appliances Retail/Wholesale.
* Managing 7 branches setup and implementing strategies.
* Manage employees ( Engineers, technicians, supervisors, administrators, drivers, workers).
* Follow up Daily productivity reports and work flow for main center and branches for (call center / operations /spare parts)
* Mange & follow up for two deferent workshop in seven branches ( Jeddah - Riyadh - Dammam - khamis Meshet - Tabuk
- Jezan- hail) 1-Electronics (LCD, TV, satellite receivers) -2- Cooling (refrigerators all size, freezers, water dispenser,
vacuums, washer machines, gas oven, split air condition and window all size.
* Setup and implementing system and work flow starting from receiving the items until it finish and ready for delivery
* Mange& follow up for spear parts main warehouse sup and branches.
* setup receiving plan for defected items in services center branches throw three channels -1-Branch reception -2-
collected from distributors by representatives with tracks -3- home services team.
* Dealing with volume of 50:150 units per day in 7 branches.
* Organizing the outside service calls orders and distributes the job orders to all representatives.
* Make technical reports for the defecting items and for the new product samples.
Personal achievements: -
1- setup and implement (workflow/maintenancesprocedure’s/Documentcycle and paper work flow / forms - technical reports
procedure’s)
2- Analyses and Redesign service center maintenance system making more than 18 modifications.
3- Setup and implementing testing policies,
Sales &
Company industry:
Retail & Wholesale
Job role:
Engineering

Maintenance manager

September 2005 - November 2008

Qutof Technology

Saudi Arabia

September 2005 - November 2008

IT hardware repair / networking / VOIP / CCTV / access control systems/GPS)
* Managing 6 electronic and computer technicians - maintenance center.
*Design and analyses for maintenance software program for managing all maintenance activities.(open job orders/print
invoices and technical reports for job orders/spare parts control/customers reports Etc.)
*Managing and organizing daily work flow.
*practicing maintenance activities for all computer software/ hardware support - computer network support design and
implementing - electronic hardware repair LCD, Laser printers, Laptops, computers, UPS, chargers.
*providing support for technicians, for hardware repair, network Deploy procedures and learning material.
*Evaluatetechnician’sattitudeandtheirservicesquality.
*Engage in customers site surveys and visits for new projects.
Job role:
Maintenance, Repair, and Technician

Technical support engineer

April 2004 - August 2005

Unitech Egyp

Egypt

April 2004 - August 2005

Job role:
Information Technology

Technical Support Engineer

April 2004 - August 2005

April 2004 - August 2005

Engineering group for computer Co Cairo, Egypt, Heliopolis district
Company Industry: IT support (hardware repair / software support/networking / POS/access control systems)
-Responsible for the Government& privet& POS sectors.
-Receiveanddistributethereportedjobordersandmaintenancemonthlyvisitoverthetechnician’s.
-Troubleshoot & repair desktop & laptop hardware & software, Laser printers, UPS, CRT Monitors, LCD, ACS, networking.
-Receivetechnician’sworksheetsdailytoevaluatethefinishwork.
-Raise weekly reports to my direct manager.
-Evaluatethetechnician’sPerformance.
-Follow up with following sites.
- Ministry of social affairs 3server&300 Compaq pc with 300 laser printers HP mono black-Lexmark mono black -Xerox
color - Aim shames university- Information technology faculty Labs 22 Laser printers Xerox& Lexmark - Aim shames
University faculty of commerce Laser printers mono black Xerox and HP - Aim shames university faculty of arts 5 printers
HP with desktop - Industry support fund 9 IBM desktop& Laser printers mono black).
Job role:
Information Technology

Technical Support Engineer

June 2001 - March 2004

Engineering group for computer Co

Egypt

June 2001 - March 2004

Job role:
Information Technology

Technical support engineer

June 2001 - March 2004

Unitech Egyp

Egypt

June 2001 - March 2004

IT support (hardware repair / software support/networking / POS/access control systems)
-Responsible of Government sector maintenance calls & warranty support.
-Receive and ably to the reported job orders and maintenance monthly visits.
-Troubleshot and repair desktop and laptop hardware& software, Laser printers, UPS, CRT Monitors POS (point of sales)
-Designing and implementing networking (Cat5-6 / fiber optic /Wi-Fi) solutions.
7
-Introduce weekly reports to my direct manager.
-responsible for following clients (Ministry of industrial - Industrial control authority - Vaccines General Company -
National Council for Women - National population council - CAA - General authority of fairs - Sheikdom of Al-Azhar Al-
Sharif - Supreme council for Islamic affairs -Cairo reconstruction council - ministry on internal affairs - hole sales central
market 6october City - General Organization for Export and Import Control,
Job role:
Information Technology

Project manager Assistant

September 1998 - March 2001

AL-Yasmin International

Egypt

September 1998 - March 2001

Company Industry: Construction / Civil Engineering
IT department
Ministry of Awkaf and Islamic affairs
Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Project manager Assistant

September 1998 - March 2001

AL-Yasmin International

Egypt

September 1998 - March 2001

Company Industry: Construction/Civil Engineering
*Responsible for follow up ISO 9001 Procedures and implementing for file system on site side by side with QC engineer.
*Releasesubcontractor’smonthlypaymentsbygettingdailyfinisheditemsfromsurveyandsiteengineers.
*Receiving isolations test result water and heat resistance result, send original to head office and copy in file according
ISO Procedures.
*Receiving concrete cube test 7&28days result and send original to head office and copy in file according ISO Procedures.
* Receiving executive Arc & civil drawing updated from head office and handover technical office manager, but in files and
remove and mark old version according ISO Procedures.
*daily report for civil and technical office work progresses on project site.
Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Database programmer

August 1996 - February 1998

Minister’s Office

Egypt

August 1996 - February 1998

Company Industry: Government Sector
Company industry:
Public Administration
Job role:
Information Technology

IT administrator

August 1996 - February 1998

Ministry of Awkaf and Islamic affairs

Egypt

August 1996 - February 1998

monitor and managing all computer networking activities in minister office and data backup systems.
* Develop and arrange all work flow in technical office.
* working in crow preparing for annul world official conferences and implementing for the holy Quran world contests.
*Preparing and implementing for Egyptian official government Hajj campaign.
*Developing documenting computer system for high importance data and official documents.
Job role:
Information Technology

July 1994 - September 1996

Government Sector

Egypt

July 1994 - September 1996

Company Industry:
Company industry:
Public Administration

Skills

Networking Concepts
Expert
Networking Concepts
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Electronic Repair
Expert
Electronic Repair
Expert
HVAC
Expert
HVAC
Expert
Business Management
Expert
Business Management
Expert
ELECTRONICS
Expert
ELECTRONICS
Expert
ENGINEERING
Expert
ENGINEERING
Expert
MCI low and procedures
Expert
MCI low and procedures
Expert
electromagnetic power uses
Expert
electromagnetic power uses
Expert
spare parts management
Expert
spare parts management
Expert
electrical equipment quality assurance
Expert
electrical equipment quality assurance
Expert
VOIP CALL CENTER systems
Expert
VOIP CALL CENTER systems
Expert
maintenence operations
Expert
maintenence operations
Expert
Networking Concepts
Expert
Networking Concepts
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Electronic Repair
Expert
Electronic Repair
Expert
HVAC
Expert
HVAC
Expert
Business Management
Expert
Business Management
Expert

Languages

Chinese
Beginner
English
Expert
French
Beginner
Arabic
Native Speaker

Hobbies

  • daily wight training & customize cars & reading scientific books