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تم إلغاء حظر المستخدم بنجاح
هيثم عامر, senior service manager

هيثم عامر

senior service manager ·عبداللطيف جميل للالكترونيات

المملكة العربية السعودية

بكالوريوس, commerce

الخبرة العملية

مجموع سنوات الخبرة: 28 سنوات, 8 أشهر

senior service manager

مايو 2021 - حتى الآن

عبداللطيف جميل للالكترونيات

الرياض، المملكة العربية السعودية

مايو 2021 - حتى الآن

مجال الشركة:
الخدمات الفنية والتركيب
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

maintenance director

يناير 2012 - أبريل 2021

Tamkeen’ Company

جدة، المملكة العربية السعودية

يناير 2012 - أبريل 2021

Industry: Home appliances Retail/Wholesale.
Managing 6 branches setup and implementing strategies.setup KPI, plan and constructing new Branches plan all needed civil work.
Manage 130 employees (spare parts management, Call center representatives, Engineers, technicians,
supervisors, administrators, drivers, workers).
Follow up Daily Progress KPI results, reports and work flow for main center and branches, , Call center Reports, happy call servay,
Follow up region managers, QA reports for
1- Electronics 2- HVAC -3- HA
setup kPI, Planning and Follow up spare parts warehouse management (ordering- shipping - receiving - coding - pricing -
racking) (branches activity -sales movements).
Frequently reports, RMA reports, warranty compensation and claim requests for
deferent factories.
Setup technical training plans and seminars indoor/ outdoor.
Manage technical reports for defect products and evaluation for new products samples.
Manage & follow up Damage products warehouse (receiving, diagnosis, repairing, or dismantling).
handle MCI complains and governmental regulations.
conducting and attending factory's meetings worldwide and locally.
plan work flow and system analysis for CRM system.
مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

kingdom services general supervisor

مايو 2011 - أكتوبر 2011

Dan Electronics Co

جدة، المملكة العربية السعودية

مايو 2011 - أكتوبر 2011

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الهندسة

supervisor

مايو 2011 - أكتوبر 2011

Dan National Electronics Co

المملكة العربية السعودية

مايو 2011 - أكتوبر 2011

Company Industry: Home appliances Retail/Wholesale.
* Managing 7 branches setup and implementing strategies.
* Manage employees ( Engineers, technicians, supervisors, administrators, drivers, workers).
* Follow up Daily productivity reports and work flow for main center and branches for (call center / operations /spare parts)
* Mange & follow up for two deferent workshop in seven branches ( Jeddah - Riyadh - Dammam - khamis Meshet - Tabuk
- Jezan- hail) 1-Electronics (LCD, TV, satellite receivers) -2- Cooling (refrigerators all size, freezers, water dispenser,
vacuums, washer machines, gas oven, split air condition and window all size.
* Setup and implementing system and work flow starting from receiving the items until it finish and ready for delivery
* Mange& follow up for spear parts main warehouse sup and branches.
* setup receiving plan for defected items in services center branches throw three channels -1-Branch reception -2-
collected from distributors by representatives with tracks -3- home services team.
* Dealing with volume of 50:150 units per day in 7 branches.
* Organizing the outside service calls orders and distributes the job orders to all representatives.
* Make technical reports for the defecting items and for the new product samples.
Personal achievements: -
1- setup and implement (workflow/maintenancesprocedure’s/Documentcycle and paper work flow / forms - technical reports
procedure’s)
2- Analyses and Redesign service center maintenance system making more than 18 modifications.
3- Setup and implementing testing policies,
Sales &
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الهندسة

Maintenance manager

سبتمبر 2005 - نوفمبر 2008

Qutof Technology

المملكة العربية السعودية

سبتمبر 2005 - نوفمبر 2008

IT hardware repair / networking / VOIP / CCTV / access control systems/GPS)
* Managing 6 electronic and computer technicians - maintenance center.
*Design and analyses for maintenance software program for managing all maintenance activities.(open job orders/print
invoices and technical reports for job orders/spare parts control/customers reports Etc.)
*Managing and organizing daily work flow.
*practicing maintenance activities for all computer software/ hardware support - computer network support design and
implementing - electronic hardware repair LCD, Laser printers, Laptops, computers, UPS, chargers.
*providing support for technicians, for hardware repair, network Deploy procedures and learning material.
*Evaluatetechnician’sattitudeandtheirservicesquality.
*Engage in customers site surveys and visits for new projects.
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

Technical support engineer

أبريل 2004 - أغسطس 2005

Unitech Egyp

مصر

أبريل 2004 - أغسطس 2005

الدور الوظيفي:
تكنولوجيا المعلومات

Technical Support Engineer

أبريل 2004 - أغسطس 2005

أبريل 2004 - أغسطس 2005

Engineering group for computer Co Cairo, Egypt, Heliopolis district
Company Industry: IT support (hardware repair / software support/networking / POS/access control systems)
-Responsible for the Government& privet& POS sectors.
-Receiveanddistributethereportedjobordersandmaintenancemonthlyvisitoverthetechnician’s.
-Troubleshoot & repair desktop & laptop hardware & software, Laser printers, UPS, CRT Monitors, LCD, ACS, networking.
-Receivetechnician’sworksheetsdailytoevaluatethefinishwork.
-Raise weekly reports to my direct manager.
-Evaluatethetechnician’sPerformance.
-Follow up with following sites.
- Ministry of social affairs 3server&300 Compaq pc with 300 laser printers HP mono black-Lexmark mono black -Xerox
color - Aim shames university- Information technology faculty Labs 22 Laser printers Xerox& Lexmark - Aim shames
University faculty of commerce Laser printers mono black Xerox and HP - Aim shames university faculty of arts 5 printers
HP with desktop - Industry support fund 9 IBM desktop& Laser printers mono black).
الدور الوظيفي:
تكنولوجيا المعلومات

Technical Support Engineer

يونيو 2001 - مارس 2004

Engineering group for computer Co

مصر

يونيو 2001 - مارس 2004

الدور الوظيفي:
تكنولوجيا المعلومات

Technical support engineer

يونيو 2001 - مارس 2004

Unitech Egyp

مصر

يونيو 2001 - مارس 2004

IT support (hardware repair / software support/networking / POS/access control systems)
-Responsible of Government sector maintenance calls & warranty support.
-Receive and ably to the reported job orders and maintenance monthly visits.
-Troubleshot and repair desktop and laptop hardware& software, Laser printers, UPS, CRT Monitors POS (point of sales)
-Designing and implementing networking (Cat5-6 / fiber optic /Wi-Fi) solutions.
7
-Introduce weekly reports to my direct manager.
-responsible for following clients (Ministry of industrial - Industrial control authority - Vaccines General Company -
National Council for Women - National population council - CAA - General authority of fairs - Sheikdom of Al-Azhar Al-
Sharif - Supreme council for Islamic affairs -Cairo reconstruction council - ministry on internal affairs - hole sales central
market 6october City - General Organization for Export and Import Control,
الدور الوظيفي:
تكنولوجيا المعلومات

Project manager Assistant

سبتمبر 1998 - مارس 2001

AL-Yasmin International

مصر

سبتمبر 1998 - مارس 2001

Company Industry: Construction / Civil Engineering
IT department
Ministry of Awkaf and Islamic affairs
مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
الإدارة

Project manager Assistant

سبتمبر 1998 - مارس 2001

AL-Yasmin International

مصر

سبتمبر 1998 - مارس 2001

Company Industry: Construction/Civil Engineering
*Responsible for follow up ISO 9001 Procedures and implementing for file system on site side by side with QC engineer.
*Releasesubcontractor’smonthlypaymentsbygettingdailyfinisheditemsfromsurveyandsiteengineers.
*Receiving isolations test result water and heat resistance result, send original to head office and copy in file according
ISO Procedures.
*Receiving concrete cube test 7&28days result and send original to head office and copy in file according ISO Procedures.
* Receiving executive Arc & civil drawing updated from head office and handover technical office manager, but in files and
remove and mark old version according ISO Procedures.
*daily report for civil and technical office work progresses on project site.
مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
الإدارة

Database programmer

أغسطس 1996 - فبراير 1998

Minister’s Office

مصر

أغسطس 1996 - فبراير 1998

Company Industry: Government Sector
مجال الشركة:
الإدارة العامة
الدور الوظيفي:
تكنولوجيا المعلومات

IT administrator

أغسطس 1996 - فبراير 1998

Ministry of Awkaf and Islamic affairs

مصر

أغسطس 1996 - فبراير 1998

monitor and managing all computer networking activities in minister office and data backup systems.
* Develop and arrange all work flow in technical office.
* working in crow preparing for annul world official conferences and implementing for the holy Quran world contests.
*Preparing and implementing for Egyptian official government Hajj campaign.
*Developing documenting computer system for high importance data and official documents.
الدور الوظيفي:
تكنولوجيا المعلومات

يوليو 1994 - سبتمبر 1996

Government Sector

مصر

يوليو 1994 - سبتمبر 1996

Company Industry:
مجال الشركة:
الإدارة العامة

Skills

Networking Concepts
Expert
Networking Concepts
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Electronic Repair
Expert
Electronic Repair
Expert
HVAC
Expert
HVAC
Expert
Business Management
Expert
Business Management
Expert
ELECTRONICS
Expert
ELECTRONICS
Expert
ENGINEERING
Expert
ENGINEERING
Expert
MCI low and procedures
Expert
MCI low and procedures
Expert
electromagnetic power uses
Expert
electromagnetic power uses
Expert
spare parts management
Expert
spare parts management
Expert
electrical equipment quality assurance
Expert
electrical equipment quality assurance
Expert
VOIP CALL CENTER systems
Expert
VOIP CALL CENTER systems
Expert
maintenence operations
Expert
maintenence operations
Expert
Networking Concepts
Expert
Networking Concepts
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Electronic Repair
Expert
Electronic Repair
Expert
HVAC
Expert
HVAC
Expert
Business Management
Expert
Business Management
Expert

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الهوايات

  • daily wight training & customize cars & reading scientific books