IT Trainer
Bahrain Institute of Technology
مجموع سنوات الخبرة :17 years, 3 أشهر
Responsible for delivering the following courses:
- MCSA: Windows Server 2012 R2
- Microsoft Technology Associate (MTA)
- CCNA Routing and Switching - Cisco Academy
- CompTIA N+
- CompTIA A+
- Microsoft Office 2010 and 2013
- ICDL - Base Module
Lecturing For Collage of Engineering in Ahlia University:
- Microsoft Technology Associate (MTA)
- CCNA Routing and Switching - Cisco Academy
As a Network Engineer, I am responsible for the following:
Building LAN network infrastructure from scratch by installing rack cabinet, installing cables and trunking, installing RJ 45 faceplate ports, cable crimping, patch panel wiring, cable testing, cable labeling and arranging cables
WAN Infrastructure installation and troubleshooting
VoIP PBX System configuration and troubleshooting using Asterisk FreePBX to administrate Extensions, Announcements, Calls Recording, Conference, Calls Forward, IVRs, Queues, Inbound Routes, Outbound Routes, SIP Trunks, Log Files, CDR Reports, System Status, ATA, FAX, Call Parking, On-Hold Music, PIN Sets, Voicemail, provisioning IP phones and troubleshooting with PSTN provider
Configuration and troubleshooting Polycom IP phones (IP331 and IP670)
Firewall implementation and configurations using Untangle Firewall to administrate web filter, virus blocker, spyware blocker, spam blocker, intrusion prevention, VPN, reports, DMZ, port forward and to grantee internet access within company policy
Virtualization Implementation and configuration using Citrix XenServer and Citrix XenCenter to deploy, manage, and monitor virtual servers, virtual machines and storage
Microsoft Windows Server 2008 R2 installation and troubleshooting to administrate Domain services, Active Directory, Users, OU Groups, Security Groups, Group Policy Management, File Server, Quota, Shared Folder Permissions, DHCP, Time Server, TFTP, DNS and Event Viewer
Perform data backups and disaster recovery operations
Email services administration, configuration and troubleshooting using Internet hosting service
Helpdesk managing and providing technical assistance and support related to computer systems, hardware, or software
Implementation and troubleshooting wireless access
Coordination and negotiation with ISP and suppliers to provide hardware, software and services
Monitoring the network performance and reliability
As a Network Engineer for the group, I was responsible for the following:
Plan, coordinate, and implement network infrastructure and security
Troubleshooting for LAN and WAN
VoIP PBX System configuration and troubleshooting using Asterisk FreePBX to administrate Extensions, Announcements, Calls Recording, Conference, Calls Forward, IVRs, Queues, Inbound Routes, Outbound, Routes, SIP Trunks, Log Files, CDR Reports, System Status, ATA, FAX, Call Parking, On-Hold Music, PIN Sets, Voicemail, provisioning IP phones and troubleshooting with PSTN provider
Administration and troubleshooting Cisco IP phones, Polycom IP phones and soft IP phones for remote users
Firewall implementation and configurations using Untangle Firewall to administrate web filter, application control, virus blocker, spyware blocker, spam blocker, intrusion prevention, site VPN, client VPN, reports, DMZ, port forward and to grantee internet access within company policy
Implementation and administration Virtualization Servers using Citrix XenServer and XenCenter to deploy, manage, and monitor virtual servers, virtual machines and storage
Microsoft Windows Server 2008 R2 installation and troubleshooting to administrate Domain services, Active Directory, Users, OU Groups, Security Groups, Group Policy, File Server, Quota, Shared Folder Permissions, DHCP, Time Server, TFTP, DNS, Event Viewer
Administration, configuration and troubleshooting for SAN using QNAP
Perform data backups and disaster recovery operations
Email services administration, configuration and troubleshooting using Internet hosting service and Microsoft Exchange 2003
Helpdesk managing, planning and providing technical assistance and support related to computer systems, hardware, or software as following:
Implementing and administrating helpdesk ticketing and tracking system
Supervising and training helpdesk staff and providing support when needed
Implementation and troubleshooting wireless access
Monitoring the network performance and reliability by Implementing IP Check monitoring server for WAN, LAN and VoIP gateway
Coordination and negotiation with ISP and suppliers to provide hardware, software and services
Providing support for two sites during 9/5 shift and 24 hours on-call support
Installation, administration, monitoring and troubleshooting Irdeto System
Monitoring Al Jazeera Sport TV Network and troubleshooting with NileSat and Qater
Cisco devices administration (2811, 2511 routers and Catalyst 2950, 2960 switches)
Hands on Cisco Firewall devices (PIX 515E and ASA 5520)
Implementing and supporting all WAN networks connectivity issues
Monitoring the network performance and reliability using monitoring servers (IP Check)
Implementing a monitoring server (IP Check) for WAN and System status monitoring
Implementing VoIP solution using Cisco Call Manager Express on a 2811 router
12 hours shifts and 24/7 on-call support
Cisco devices (2801, 2511, 3845 routers and Catalyst 2950, 2960, 3560 switches), Cisco easy VPN Client and Cisco IP Communicator
Configuring and troubleshooting Cisco equipments (password recovery, basic configurations, VLANs, backup and securing)
Installation, administration, securing and maintenance of LAN networks and its Infrastructure
Implementing and supporting all connectivity issues of the WAN networks and internet
Troubleshooting Wireless Network and Security
Troubleshooting and maintaining computers (Hardware and Software) and printers
Implementing administering Trend Micro Antivirus Server/Client
Installing Windows Server 2000, 2003 and Windows XP
Monitoring the network performance and reliability using monitoring servers (WhatsUp) and (IP Check)
Hands on:
Microsoft Windows Server 2000 and 2003 (Active Directory and DNS)
MS Exchange Server 2003
MS ISA Server 2004
Microsoft Windows XP and Vista
Microsoft Office XP, 2003 and 2007
12 hours shifts and 24/7 on-call support
coordinating between the customers and Silicon21 technical teams. This coordination includes communicating with the customer, know their exact needs, define the scope of work, pricing and then offering to the customer
mainly for the following courses:
CCNA - Cisco Certified Network Associate
CCNP - Cisco Certified Network Professional
Security+ - CompTIA
Project+ - CompTIA
Effective Communications and Human Relations - Dale Carnegi
High Performance teams (Team work) - Dale Carnegie
Problem Solving and Decision Making - Dale Carnegie
World Class Customer Services - Dale Carnegie
Presentation Skills - Dale Carnegie
Basic Sales & marketing - Dale Carnegie
Planning Process - Dale Carnegie
Technical and business writing - Dale Carnegie
Meetings and Presentations - Berlitz
Basic marketing - Berlitz
Report & official letter writing - Berlitz
Graduation Project: Multiple Beam Satellite (Nile-Sat) Graduation Project objective: To design a configurable satellite radiation beams to produce flexible telecommunications in Egypt. This project allows the capability to handle ISDN (Integrated Services Digital Networks) telecommunications. It is an addition to present wide scale broadcasting and occupy minor parts of existing Nile-Sat satellite radiation Graduation Project grade: Excellent
