Retail Sales Manager
Oilibya Sudan LTD
Total years of experience :19 years, 2 Months
Insure best implementation of Libyoil Site standards.
- Manage monitoring and improvement of retail business financial and operational performance.
- Business Plan - Set/negotiate retail volume, revenue and expense targets
- Watch out volume performance and profitability versus plan for fuel & Lubricants.
- Manage retail personnel and identification of business contributions in TRADE AREA
- Conduct regular reviews of Updated Dealer Operating Analysis For site profitability.
- Manage negotiation and implementation of CODO & DODO operating contracts
- Manage retail personnel to deliver coaching of dealers on best practice operating procedures and implementation of site ‘best practices'
- Manage and ensure implementation of appropriate rent strategy for the retail network
Manage retail personnel to ensure compliance to Oilibya operational practices on site, with - - tools that are current and which will be periodically provided.
- Manage site audit & identify issues.
- Manage coaching of the Dealers in implementing S.S.H.E. practices as per SHE Materials
- Manage contractor S.S.H.E. compliance in liaison with Technical & Engineering
- Manage reporting of S.S.H.E. incidents taking follow-up actions & Insure close out forms.
- Manage wet stock controls as per procedures
- Manage monitoring Fuel & Lubes supply .
- Support Legal in managing legal issues with dealers/ customers
- Manage Retail Business Investment opportunities
C- Fuels and Lubes Marketing - Active participation / contribution in setting the Marketing strategies.
D- Dealer Recruitment and Development
E- Support Business Development Retail Initiatives.
F- Steward the execution of the branded customer offer (including site appearance & customer service standards
G- Manage customer service levels
H- Manage planning and execution of on-site advertising and Brand elevation initiatives
I- Manage compliance to Oilibya fuels & Lubes promotions operational practices; audit administration of fuel and Lubes promotions
J- Manage Monitoring of competitor brand and service initiatives
K- Asset Management
L- Training - Dealer & Staff Training
M- Customer Service
N- Update customer master file data as per local procedures
O- Manage credit performance
P- Manage monitoring of debt positions
Q- Coaching, Mentoring, monitoring, stewardship and appraisal of Retail TMs and Sales Assistant.
Deliver agreed sales plan through execution of sales, marketing and technical programs developed by the organization in connect with operation department
- To Manage all Department sales team to effectively manage customers in accordance with the required guidelines provided through streamline and operational excellence team
- To Obtain Technical support through the assigned Engineering Department.
- To implement Sales plans in the country for fuels and lubricants
- Ensure that all activities are conducted according to SHE policies and guidelines
ACCOUNTABILITIES:
- Achieve targets on commercial sales in terms of volumes and margins.
- Implementation of organization commercial strategy
- Insure execution OF business process in a fully competent, monitoring individual performance and provide an on spot coaching and guidance to each individual in the team
- Promote learning culture through professional leadership
Promote brand loyalty in the team.
- Assess individual training requirements on regular basis
- Be competent member of the team.
- Develop and maintain long term relationship with key accounts
- Manage sales force interfaces such lubricant market lead and develop and motivate staff
- Identify business opportunities that can be developed the team.
- Marketing implementation based on agreed plans during planning process.
- Responsible for SHE performance and integrity and improvement
- Participate in the forum established by the organization
Main Duties were :
Selling Heavy commercial vehicles Mercedes Benz Brand and original Part to a number of 40 major customer in country with monthly selling target of 400 units.
Selling all other products under various DAL Dealer ships and franchises ( Exide Batteries, Bridgestone Tires and Sutrac Lubricants).
Follow up all sales transaction from prospective stages up to after sales services with end if the month analysis.
Follow up all field maintenance and contracting felt owners for repair and supervision of Technical field team of about 10 teams .
Follow up repair recommendations including recommended lubricants and approved OEMs as per Mercedes Benz Standards to keep Warranty valid.
Service and marketing
- Customer care ( Fleet owners and individual owners)
- Technical report
- Parts Stock verification.
- Monitoring training levels For Workshop Technicians.
- General workshop equipment controls
- Advertising campaigns
- Workshop sales planning
- Warranty process support
- Part Sales
- Customer visits to fields.
Sales of Tyres
Processing of all in incoming & outgoing correspondences
- Control and follow up All inquiries with Donor Countries for project finance
- Insure proper communication between Sponsors and Sponsored bodies
- Data Processing on PLAN official Enrollment System
Insure proper communication between Sponsors and Sponsored bodies
Data Processing on PLAN official Enrollment System.
B.A