Manager of Data Centers
Bank Dhofar
Total des années d'expérience :9 years, 4 Mois
As part of the section responsible for managing the Bank's data centers and facilities, my main responsibility was related to the procurement of new hardware, the payment of operational expenditures, contract management, market research, and bid analysis.
I'm also responsible for monitoring the Bank's data center infrastructure's status and ensuring a steady and high performance.
I'm involved in the development and establishment of the standards and procedures regarding the Bank's data centers.
My responsibilities in this position were related to the management of the end-user computing section of the IT Infrastructure department.
I managed a team of IT Field Engineers that addressed matters related to PCs, scanners, printers, telephony systems, queue management systems, uninterruptible power supplies, and digital signage solutions. In addition to running the day-to-day operations within the section, I was responsible for liaising with our suppliers for the aforementioned services. The end-user computing section is also responsible for enabling the implementation of projects by supporting the concerned team and the end-users.
I also handled the procurement aspect of the entire IT Infrastructure department, including but not limited to market research, bid analysis, and contract management.
For the first part of my job I’m tasked with being the L1 IT support for the AFS contact center in Oman, as well as being responsible for the maintenance of the IT infrastructure within the office (PCs, switches, biometrics... etc.) The second part of my job revolves around data analysis, specifically the review of the sales data produced daily and flagging anomalous results for further investigation, I’m also tasked with tracking agent efficiency (call quality, first time resolution, number of calls made... etc.)
Among my responsibilities as a Problem Analyst were the following: Analysis and reporting of incident trend data to identify and eliminate root causes, initiating actions to fix potential interruptions to service identified during proactive and trending analysis, production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution, diagnosis of faults and determining whether new incidents are related to known errors or existing problem records, facilitating and coordinating technical meetings, managing root cause analysis between technical teams, production of statistics and reports to demonstrate performance of the Problem Management process
I was part of a team that was the single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems within the IT infrastructure of Etihad Airways.
Managing office documents, redesigning the company website, maintaining the IT infrastructure of the office as well as the company website, learning aspects of running a business through shadowing different members of the office.
Conducted supplementary lessons, as well as lab sessions for the students to implement the most recent lesson. I was another available recourse to the students regarding the course material. ➢
Course Load focused on Computer Science (Programming), & High Order Mathematics supplemented with Business courses.
Bilingual High school Diploma