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Haitham Ghosn, SALES & PRODUCTION MANAGER

Haitham Ghosn

SALES & PRODUCTION MANAGER·IF Design

Oman

Bachelor's degree, Computer Science

Work experience

Total years of experience: 19 years, 8 months

SALES & PRODUCTION MANAGER

January 2024 - Present

IF Design

Muscat, Oman

January 2024 - Present

• Increased annual sales revenue by approximately 15-20% through targeted sales strategies and optimized product offerings.
• Expanded active customer base by around 25% by launching market-driven product lines and improving client retention.
• Built and led sales teams of up to 12 members with consistent target achievement.
• Improved sales conversion rates by approximately 15% through refined pricing, promotions, and sales processes.
• Reduced order-to-delivery cycle time by nearly 20% by aligning sales forecasting with production planning.
• Coordinated cross-departmental workflows to streamline production timelines, enhancing overall process predictability and reducing delivery delays.
• Coordinated production schedules with sales forecasts to streamline workflow, enhancing on-time delivery and improving customer satisfaction.
• Negotiated with suppliers to secure cost-effective materials, resulting in improved production budgeting and enhanced overall profitability.
• Monitored production quality to identify defects early, reducing rework rates and enhancing overall product reliability.
Company industry:
Home & Office Furniture

SALES DEVELOPMENT MANAGER

January 2024 - January 2024

Fournitures et Plus

Lubumbashi, Democratic Republic of the Congo

January 2024 - January 2024

• Delivered 14% year-over-year revenue growth within a six-month period.
• Designed and executed regional sales expansion plans, increasing market penetration by
approximately 30%.
• Trained and coached 20+ sales staff, improving productivity per salesperson by around 25%.
• Implemented structured sales processes that reduced staff turnover and improved team
engagement.
• Implemented targeted outreach campaigns that increased qualified prospect engagement,
improving pipeline accuracy and accelerating sales cycle progression.
• Cultivated new client relationships through targeted outreach strategies, increasing market
responsiveness and expanding the companys customer base effectively.
• Monitored customer feedback to identify emerging market needs, enabling tailored sales
strategies that increased client retention and satisfaction.
Company industry:
Home & Office Furniture

COUNTRY SALES & OPERATIONS MANAGER

January 2021 - December 2023

Geddo Limited

Nairobi, Kenya

January 2021 - December 2023

• Led sales and operations across five countries, managing multi-country commercial activities.
• Supported cumulative regional sales growth of approximately 35-40% through localized go
to-market strategies.
• Oversaw cross-functional teams of 40+ staff across sales, logistics, and customer service.
• Built strong partnerships with NGOs, government entities, and private distributors.
• Maintained customer contract renewal rates consistently above 85%.
• Coordinated cross-functional teams streamline supply chain processes, resulting in improved
delivery reliability and enhanced customer satisfaction.
• Coordinated supply chain logistics to streamline delivery schedules, enhance on-time order
fulfillment and boost market responsiveness.
Company industry:
FMCG

SALES & MARKETING MANAGER

November 2015 - November 2022

Al Othman Holding

Khobar, Saudi Arabia

November 2015 - November 2022

(A) Remote from September 2019 to November 2022
o Managed remote sales operations across multiple markets using digital-first communication channels.
o Contributed to cumulative revenues exceeding USD 2M through remote deal closures.
o Improved sales pipeline efficiency by approximately 30% through data-driven reporting and follow-ups.
o Cultivated strategic client relationships remotely, increasing customer retention and enhancing market responsiveness in a competitive environment.
(B) Full Time on Site from November 2015 to September 2019
o Directed multi-channel sales and marketing initiatives supporting sustained revenue growth.
o Contributed to a 22% increase in brand recognition through coordinated digital, print, and event campaigns.
o Managed annual marketing budgets exceeding USD 500K, improving ROI by approximately 20%.
o Collaborated with product development teams to align offerings with evolving customer needs.
o Analyzed market trends to tailor promotional campaigns, increasing customer engagement and driving consistent lead generation across diverse product lines.
o Developed targeted marketing campaigns that increased customer retention and strengthened competitive positioning in key regional markets.
Company industry:
Home Accessories & Decor

ASSISTANT SALES MANAGER

January 2014 - January 2015

B Design Holding

Riyadh, Saudi Arabia

January 2014 - January 2015

• Supported revenue planning and execution for showroom and project-based sales.
• Assisted in team training, performance tracking, and sales reporting.
• Contributed to improved customer satisfaction through process refinement and service
optimization.
• Cultivated relationships with key clients to increase repeat business, significantly improving
customer retention and overall sales stability.
• Monitored sales team activities to ensure accurate reporting and timely follow-up, enhancing
forecast reliability and operational efficiency.
Company industry:
Home & Office Furniture

SHOWROOM SALES SUPERVISOR

December 2009 - January 2014

B Design Holding

Riyadh, Saudi Arabia

December 2009 - January 2014

• Supported revenue planning and execution for showroom and project-based sales.
• Assisted in team training, performance tracking, and sales reporting.
• Contributed to improved customer satisfaction through process refinement and service
optimization.
• Cultivated relationships with key clients to increase repeat business, significantly improving
customer retention and overall sales stability.
• Monitored sales team activities to ensure accurate reporting and timely follow-up, enhancing
forecast reliability and operational efficiency.
Company industry:
Home & Office Furniture

TREASURER & STRATEGIC PLANNING OFFICER

January 2007 - December 2009

Maher Construction

Beirut, Lebanon

January 2007 - December 2009

• Managed budgeting, forecasting, and financial planning for multiple construction projects.
• Negotiated with suppliers and contractors to secure favorable commercial terms.
• Supported strategic planning and project timeline alignment.
• Monitored cash flow projections to align capital allocations with project timelines, ensuring
consistent liquidity and operational readiness across construction phases.
Company industry:
Construction & Building

SALES & NETWORKING REPRESENTATIVE

January 2006 - December 2009

Sunlight Computers

Beirut, Lebanon

January 2006 - December 2009

• Expanded B2B client portfolio through targeted outreach and relationship building.
• Conducted market segmentation to support sales growth initiatives.
• Cultivated new client relationships through targeted outreach, increasing engagement and
broadening the customer base in competitive markets.
Company industry:
Computer Hardware & High-Tech Manufacture

COMPUTER INSTRUCTOR

January 2006 - January 2008

Official School for Joun

Beirut, Lebanon

January 2006 - January 2008

• Delivered practical IT and Microsoft Office training using project-based learning methods.
• Created tailored lesson plans integrating interactive software tools, increasing student
engagement and fostering practical computer skills development.
• Facilitated hands-on computer labs to strengthen students practical skills, resulting in
improved accuracy and confidence in software usage.
Company industry:
Higher Education

Education

International University of Applied Science

November 2026

November 2026

Bachelor's degree, Computer Science

Germany

Arab Open University

August 2009

August 2009

Bachelor's degree, Administration And Business Administration

Lebanon

C.I.S College

July 2004

July 2004

Diploma, Accounting And Administration

Lebanon

Skills

POS
Expert
POS
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
ERP Systems
Expert
ERP Systems
Expert
Team Management
Expert
Team Management
Expert
Sales
Expert
Sales
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
ACCOUNTING
Expert
ACCOUNTING
Expert
INTERNATIONAL SALES
Expert
INTERNATIONAL SALES
Expert
MARKETING
Intermediate
MARKETING
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BRAND POSITIONING
Intermediate
BRAND POSITIONING
Intermediate
MARKET SHARE
Intermediate
MARKET SHARE
Intermediate
END TO END ENCRYPTION
Intermediate
END TO END ENCRYPTION
Intermediate
CUSTOMER ADVOCACY
Intermediate
CUSTOMER ADVOCACY
Intermediate
MARKET ANALYSIS
Intermediate
MARKET ANALYSIS
Intermediate
ERP systems
Expert
ERP systems
Expert
BUSINESS STRATEGIES
Expert
BUSINESS STRATEGIES
Expert
CONSTRUCTION
Expert
CONSTRUCTION
Expert
COLLABORATIVE LEARNING
Expert
COLLABORATIVE LEARNING
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
RESEARCH
Expert
RESEARCH
Expert
COMPUTER SCIENCE
Expert
COMPUTER SCIENCE
Expert
MARKET RESEARCH
Expert
MARKET RESEARCH
Expert
Primavera P5
Beginner
Primavera P5
Beginner
AutoCAD 2D
Beginner
AutoCAD 2D
Beginner
Microsoft Word
Expert
Microsoft Word
Expert
TCP/IP
Expert
TCP/IP
Expert
Windows XP, Vista & 7
Expert
Windows XP, Vista & 7
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Time Management
Expert
Time Management
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Team Management
Expert
Team Management
Expert
Leadership
Expert
Leadership
Expert
Negotiation
Expert
Negotiation
Expert
Project Management
Intermediate
Project Management
Intermediate
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Sales Management
Expert
Sales Management
Expert
BUSINESS TO BUSINESS B2B MARKETING
Intermediate
BUSINESS TO BUSINESS B2B MARKETING
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
FURNITURE CLEANING
Intermediate
FURNITURE CLEANING
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REGIONAL SALES
Intermediate
REGIONAL SALES
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
Operation
Intermediate
Operation
Intermediate
POS
Expert
POS
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
ERP Systems
Expert
ERP Systems
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.


Facebook
Facebook
facebook.com/mrghosn?mibextid=eHce3h

Languages

Arabic
Expert
English
Expert
French
Expert
German
Beginner

Training and Certifications

Certifications
INTRODUCTION TO IT MANAGEMENT
IT management - 15059-169-773-1882
Oct 2023

Hobbies

  • Following the technologies
  • Surfing the NET
  • Football
  • Reading