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Haitham Akl, Sales Associate

Haitham Akl

Sales Associate·Steinbeis University,

Egypt

Bachelor's degree, Tourist guidance

Work experience

Total years of experience: 10 years, 2 months

Sales Associate

January 2025 - Present

Steinbeis University,

Berlin, Germany •Remote

January 2025 - Present

• Manage and nurture leads through the full admissions pipeline.
• Contact potential students and respond to program inquiries.
• Review and verify personal and academic documents to ensure eligibility.
• Provide detailed consultations about study programs, admissions, and university policies.
• Issue offer letters for accepted applicants and ensure accurate communication of decisions.
• Follow up with students on tuition fee deposits and support them through payment processes.
• Maintain consistent communication with accepted students to encourage enrollment.
Company industry:
Primary, Prep, & Secondary School

Senior Administrator

August 2025 - September 2025

Elegancia Group,

Doha, Qatar

August 2025 - September 2025

• Handled administrative and coordination tasks across departments.
• Supported HR and operations in documentation, scheduling, and internal communication.
• Ensured smooth transition and operational readiness for upcoming projects.
Company industry:
Construction & Building

Social Media Community Manager

November 2024 - July 2025

Wego

Cairo, Egypt

November 2024 - July 2025

Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Community Management Executive

November 2024 - July 2025

Wego Egypt,

Cairo, Egypt

November 2024 - July 2025

• Respond to customer inquiries on social media promptly and professionally.
• Coordinate with Marketing, PR, and Sales for consistent brand messaging.
• Build rapport with customers, influencers, and key stakeholders.
• Monitor social media trends and feedback for strategic recommendations.
Company industry:
Travel Agency

Invigilator

January 2022 - December 2024

British Council,

Cairo, Egypt

January 2022 - December 2024

• Supervise exam sessions in compliance with internal standards.
• Promote candidate welfare and manage examination security.
• Ensure adherence to data protection, child protection, and inclusion policies.
Company industry:
Primary, Prep, & Secondary School

social media specialist

July 2019 - November 2024

Orange - Egypt

Cairo, Egypt

July 2019 - November 2024

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Social Media Senior Specialist

January 2019 - November 2024

Orange Egypt,

Cairo, Egypt •Remote

January 2019 - November 2024

• Led a customer support team and scheduled shifts efficiently.
• Managed over 200 daily customer interactions across platforms.
• Increased customer satisfaction survey results by 30% .
• Collaborated with internal departments on crisis communication.
Company industry:
Telecommunications

postpaid consumer specialist

July 2017 - June 2019

Orange - Egypt

Cairo, Egypt

July 2017 - June 2019

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Consumer Postpaid Specialist

January 2017 - January 2019

Orange Egypt,

Cairo, Egypt

January 2017 - January 2019

• Handled inquiries on billing, credit, and fraud issues.
• Contributed to increasing My Orange App downloads to 10M+.
• Reduced case handling times to under 5 minutes.
Company industry:
Telecommunications

Customer Service Representative

February 2017 - May 2017

Hsbc Global Service Centre

Cairo, Egypt

February 2017 - May 2017

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service Executive

February 2017 - May 2017

HSBC Data Service Delivery,

Cairo, Egypt

February 2017 - May 2017

• Provided banking support and financial guidance to premium clients.
• Identified and reported fraudulent activities within compliance protocols.
Company industry:
Banking

Account Advisor

May 2016 - February 2017

Raya Contact Centre,

Cairo, Egypt

May 2016 - February 2017

• Responded to 100+ daily calls covering banking and roaming queries.
• Supported outbound campaigns and customer education initiatives.
Company industry:
Call Centers & Customer Care Outsourcing

Account Adviser

May 2016 - January 2017

Raya Contact Center

Cairo, Egypt

May 2016 - January 2017

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Ain Shams University

September 2012

September 2012

Bachelor's degree, Tourist guidance

Egypt

GPA (rating): Satisfactory

GPA (rating): Satisfactory

Ain Shams University

July 2012

July 2012

Bachelor's degree, Art History And Tourism

Egypt

Official High School

July 2008

July 2008

High school or equivalent, high

Egypt

Skills

Retail Banking
Expert
Retail Banking
Expert
Cash Handling
Expert
Cash Handling
Expert
Data Entry
Expert
Data Entry
Expert
Customer Care
Expert
Customer Care
Expert
Social Media
Expert
Social Media
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Administrative
Expert
Administrative
Expert
Customer Service
Expert
Customer Service
Expert
Data Entry
Expert
Data Entry
Expert
Management
Expert
Management
Expert
Accounting
Intermediate
Accounting
Intermediate
word
Expert
word
Expert
excel
Intermediate
excel
Intermediate
مهارات التواصل
Expert
مهارات التواصل
Expert
Sales
Beginner
Sales
Beginner
Ticketing
Intermediate
Ticketing
Intermediate
Travel
Intermediate
Travel
Intermediate
Hotel Reservations
Intermediate
Hotel Reservations
Intermediate
Tourism
Intermediate
Tourism
Intermediate
Customer Service Skills
Expert
Customer Service Skills
Expert
Social Media
Intermediate
Social Media
Intermediate
Public Relations
Intermediate
Public Relations
Intermediate
Team Management
Intermediate
Team Management
Intermediate
Team Leadership
Intermediate
Team Leadership
Intermediate
BANKING
Intermediate
BANKING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

English

Expert

Italian

Beginner

Hobbies and interests

Humor
Traveling
swimming

won the governmental swimming award in 1996