هيثم خطاب

* 1 Provide assistance to the Territory Manager. Update and follow up on delegated tasks to ensure progress to deadlines.
2 Monitor closely the CEs under my responsibility. Support CEs on potential complex technical situations (1st Technical Escalation point for the CE and Field Support).
3 Provide recommendations to better assign CE’s to work orders (WO) according to Corporate/Customer Priorities and decide course of action as needed. Balance average timing for WO’s to increase productivity.
4 Ensure availability of tools for CEs. Detect training needs and execute training schedules.
5 Monthly meetings with my CEs to show metrics results, actions. Daily follow ups with low performers.
6 Preventive Maintenance, managing, coordination and scheduling special tasks and rollouts.
7 Weekly meetings with the Exception Coordinators (Command Center) to receive feedback of CEs and provide recommendations to coordinate the team.

- Team leader in NCR WCS

* 1 Provide assistance to the Territory Manager. Update and follow up on delegated tasks to ensure progress to deadlines.
2 Monitor closely the CEs under my responsibility. Support CEs on potential complex technical situations (1st Technical Escalation point for the CE and Field Support).
3 Provide recommendations to better assign CE’s to work orders (WO) according to Corporate/Customer Priorities and decide course of action as needed. Balance average timing for WO’s to increase productivity.
4 Ensure availability of tools for CEs. Detect training needs and execute training schedules.
5 Monthly meetings with my CEs to show metrics results, actions. Daily follow ups with low performers.
6 Preventive Maintenance, managing, coordination and scheduling special tasks and rollouts.
7 Weekly meetings with the Exception Coordinators (Command Center) to receive feedback of CEs and provide recommendations to coordinate the team.

Oct.2009 - Dec2014 Customer service engineer, NCR Egypt (WCS-ATM)
1 WCS-ATM team is responsible for installing and maintaining NCR ATM's all over Egypt.

Aug.2006 - Sep.2009 Maintenance Senior Engineer, Rehana resort, Sharm Elsheikh
1 Have a good experience in many fields like light current systems, electric and control panels.
1 Managed an engineering department for 6 month.
1 Managed and supervised for equipment which prices is more than 6 million Egyptian pounds.