Business Control & Governance Head
Directing the functioning of business operations and control, and develop the control plan for retail units and branches
Introducing, maintaining and reviewing adequate and effective controls across retail departments / branches and other departments in the bank in order to ensure that bank’s assets are protected against any losses.
Responsible for standard operating procedure (SOP) preparation, reviews and recommend changes, whenever required, and to ensure that departmental processes are in accordance with internal polices, standards, regulatory and country law.
Redesign of workflows within and between retail and other departments (Corporate, Operations, Compliance, legal, Treasury …etc), in order to optimize end-to-end processes and automate non-value-added tasks.
Guaranteeing that regulatory expectations for control, monitoring and reporting of risk are satisfied, and responsible for regulatory requirements implantation to avoid any regulatory risk
Responsible for KYC update through different communication campaigns to the customers
Manage and monitor Retail portfolio clean up exercise related to regulatory, legal and internal policy, related to: KYC renewal, FATCA, NIDs, PPs, Dormant, Deceased, Minors ..etc
Ensure the proper KYC risk classification and renewal duration for retail customers in line with Bank compliance policy and regulatory requirement.
Conducting periodical reviews on operational process to identify gaps, and ensuring that controls are effective and risk mitigates are built around processes.
Conducting onsite review visits to branches and sales offices frequently as planned to identify the controls issues and ensure the proper closure of such issues and guide the relevant staff to avoid the same in future
Highlight early warning signals of deterioration of controls to the management and to identify errors in the processing of transactions and handling of assets, and issues that may result an operational losses or impact customer services.
Reviewing fraud activities investigated in order to promote appropriate action within the bank.
Manage & monitor retail / branches related sundry accounts for accuracy and reconciliation to ensure no revenue leakage and to mitigate the internal fraud risk.
Managing all CBE & internal audit missions and keep tracking of all open audit findings to ensure timely closure by the respective unit / branch.
To provide strict governance over Branches, Direct sales & Telesales to ensure high level of service & profitability and lead Sales Support & Governance for designing, implementing sales processes.
Manage the accounts maintenance and data cleanup for customers
Ensure high standards in deliverables towards projects within set deadlines and co-ordination amongst various stakeholders / departments for end-to-end delivery
Oversee and support new Retail projects and subsequent implementation of system development
Managing the opening logistics of all Mashreq Egypt Branches "IT, Admin, Finance, Staff training, System…etc", and coach all front office staff on bank systems / products
•Head of New Core Banking System Implementation program for the Country (Retail, SME, Corporate, Operations …..etc) which is aimed to replace the bank core and online banking systems with one of the world’s top banking solutions offered by Oracle Financial Software Services “Flexcube”. Experienced in managing projects involving multiple stakeholders, leading and directing project teams. Track record of delivering customer-focused, well-architected, quality products on time, within budget, while adapting to conflicting demands and priorities.
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الإدارة
