Dormitory Supervisor
American University of Sharjah
Total years of experience :21 years, 11 Months
I play a major role in resident student’s development by providing a positive role model. It is incumbent to set excellent examples for students, to utilize every opportunity to encourage sound moral and ethical behavior, to strengthen critical thinking skills, to support teamwork concepts, to promote self-esteem and to stress the importance of social responsibilities. I develop a healthy relationship with the resident student and his peers in order to help him become a whole person.
Also I do staff schedule, follow-up on delegated matters and reports
2- Customer Service Representative
August, 2006 - Dec, 2010
ETISALAT (Emirates Telecommunication Corporation)
Ajman, United Arab Emirates
I work as a customer service representative in Loyalty - Sales section which delighted to bring the customer - Etisalat's Rewards Programme. More brings the customer great rewards, amazing benefits and lots of surprises, simply for using your mobile phone.
Also I worked in (181) Etisalat Directory Enquiry, Du Directory Enquiry (199) and (700017000) the information services section in Etisalat Est. I handle calls, helping customers, providing events, guiding locations, and trying to do the best to satisfy Allah then the customer to get the right information.
3- Editor
Flash Magazine
Dubai, United Arab Emirates
June 2006 - August 2006
I worked as an editor for this magazine, an assistant in design section and coordinator among different sections in this magazine.
April 2006 - June 2006
I worked as an English Teacher in this institute for all stages.
6- Tutor
English Teacher
Mansura, Egypt
August 2004 - November 2005
I worked as a tutor (English Teacher) for all stages.
7- General Relationship Organizer and a Representative
Ghalwash Foodstuff Co.
Sharm El Sheikh Egypt, Egypt
June 2002 - August 2004
I worked as a representative for this company in the most famous Egyptian resort Sharm El Sheikh and also an organizer for general relationships during summer holidays.
Personal Skills
- Ability to work in dynamic and multicultural environment.
- Capability to work under pressure and solve various problems.
- Ability to maintain relations with staff and clients on all levels.
- Hard worker, effective personality, able to take decisions, capable of working in a team and capable of working abroad.
- Flexibility to working rotational shifts (Morning or Evening) on regular days or on special occasions or on holidays.
- Excellent Customer service focus.
- Ability to work within a team.
- Strong analytical and problem solving skills.
- Ability to demonstrate a positive, enthusiastic and friendly attitude.
- Able to manage, motivate, train and provide work direction to a diverse
staff, effectively address, investigate and resolve complaints and issues concerning Contact Center Department.
Computer Skills and Languages
- Excellent knowledge of internet.
- 7 modules of "ICDL " computer essentials - Excel- Word-IT security- internet essentials - power point-project planning-
- Excellent Typing speed
- Excellent knowledge of written and spoken English.
Bachelor's degree of The Faculty of Education. -Mansoura University -English Dept. -Graduated in May 2004.
